Intermediate Claims Adjuster, Physical Damage

About Us

Echelon Insurance provides Personal and Commercial Specialty Insurance solutions to protect Canadian families and businesses across Canada, through our trusted network of Broker partners. Echelon is a member of the CAA Club Group of Companies, and is an equal opportunity employer who offers a professional environment that champions collaboration, trust, and growth to drive success. We cultivate a great working dynamic to help us deliver what is best for our associates, Brokers, and Customers.

Who we are

Are you ready to join an award-winning, purpose-driven culture? Welcome to the CAA Club Group of Companies (CCG), where purpose leads to passion!

At CCG, we are committed to delivering an exceptional Associate experience. We offer:
• Work-life harmony with access to an award-winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay-for-performance and best-in-class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

Position Details

What You Will Do 

The Commercial Auto Physical Damage Claims Adjuster is responsible for the handling of commercial physical damage claims related to automobiles, taxis, dealerships, rental vehicles, towing services, and driving schools.  The Commercial Auto Physical Damage Claims Adjuster will ensure claims are thoroughly investigated, fairly evaluated, and promptly resolved in accordance with the company guidelines and industry best practices.

• Investigate, evaluate, negotiate, settle commercial auto claims of claims of moderate to high complexity


• Provide a positive and professional experience to policyholders by providing timely contact, updates and clear explanations.


• Effectively communicate with stakeholders to gather information and resolve claims efficiently.


• Direct vendor partners as necessary to ensure timely delivery of services


• Manage claims in litigation, participate in mediations, pre-trials and settlement conferences

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply. 

Who You Are 

• Post-secondary education or equivalent experience


• CIP or working towards designation


• Minimum of 3-5 years experience handling casualty claims or related experience 


• Ability to work independently while effectively identifying and escalating complex claim matters when appropriate


• Proficient in interpreting insurance contracts and coverage requirements across various jurisdictions

Please note that internal applicants are asked to formally express their interest by applying online no later than 10 business days of the position being posted. 

Please note that we may use AI tools to help us through the recruitment process.

Our Commitment

We are an equal opportunity employer and are committed to provide employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disability throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs. 

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