Intermediate Claims Analyst

The Company

Founded in 1966, Masters Insurance has grown into one of Ontario’s largest and most trusted independent brokerages. We specialize in tailored insurance and surety solutions for the construction industry, built on a foundation of strong client advocacy and longstanding industry partnerships.

Driven by our core values of integrity, care, innovation, and exceptional service, we are dedicated to safeguarding our clients' interests and ensuring their peace of mind.

Our extensive services cover personal and commercial insurance, group benefits, as well as life, estate, and investment solutions. With offices in Toronto, Hamilton, Ottawa, Windsor, New York, and Florida, our skilled team partners with top insurers to provide tailored coverage options and prompt, reliable claims support.

Position Summary

This position will support our claims team with managing property and liability claims. Working with a high performing team of Claims Analysts, the successful candidate must be highly motivated, remain flexible to changing job priorities, and strive to create exceptional service experiences.

Benefits

• Competitive compensation package


• Generous health and dental benefits program, including Healthcare Spending Account


• Robust Group Retirement Savings program with company matching


• Reimbursements of license fees and professional membership dues


• Full support of continuing education and growth opportunities, including career mentorship with senior management


• Epic year-round employee events!


• Wellness programs, including a special initiative for new moms


• Opportunities to give back to our communities through philanthropic programs


• Membership to an exclusive employee discount program


• Discounts to gym membership and select local retailers

Key Accountabilities

• Manage claims from start to finish by collecting and analysing information and documents. Reporting claims to the insurance company and monitoring the progress of the files until repair/settlement.


• Provide technical expertise, advice, and advocacy for clients on all day-to-day claim related matters, inquiries and processes.


• Coordinate services that may be required by policyholders following a claim or incident, such as arranging emergency contractors and engineers.


• Discuss coverage issues with clients and handling complaints associated with a claim.


• Contact and follow up with approved contractors to ensure appraisals and repairs have been completed.


• Monitor claims involving any Bodily injuries (BI).


• Negotiate total loss settlements between the client and insurer.


• Ensure fair settlement of a valid claim, seeking legal recovery of monies paid out and identifying reasons why full payment may not be made.


• Maintain accurate and up-to-date electronic claims files to fully document all claims.


• Build relationships with policyholders, loss adjusters, contractors, lawyers and forensic accountants, as well as other legal/claims professionals.


• Keep Masters claims summaries up-to-date by accurately inputting data into a spreadsheet.


• Participate in client meetings when required.


• Perform other related duties and special projects, as required.

Candidate Skills & Qualifications

• 4 to 6 years of work experience in an insurance environment is an asset, general office experience will also be considered.


• Post-secondary education completed.


• Proficient in Microsoft Office Programs including Outlook, Word and Excel.


• Licensed RIBO candidates preferred or successful completion of RIBO license within 6 months of continuous employment.


• Effective verbal and written communication skills


• Excellent organizational and time management abilities


• Self-motivation with ability to problem-solve with limited supervision


• Flexibility to work in a fast-paced and dynamic environment with changing priorities
  
  Ability to work independently and as a team member


• Accurate data entry skills with extra attention to detail and overall accuracy

Masters Insurance Limited is an equal opportunity employer dedicated to fostering an inclusive and accessible workplace. We are committed to accommodating the needs of applicants in compliance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act at every stage of the recruitment and selection process. If you require accommodation, please contact us at cclare @mastersinsurance.com.