INTERNAL ONLY - LOCAL CUPE 5478 Case Manager II, Main Building

Case Manager II

Posting Type: Internal, Local CUPE 5478 
Rate: $35.25/hour
Employment Type: Full-Time, Permanent
Location: Main Building (Drop-In)
Shifts: Monday to Friday, with flexibility for evenings and weekends

Overview

The Case Manager II delivers intensive, client-centered case management to Guests with complex needs, including those experiencing homelessness, substance use, and mental health challenges. Using a trauma-informed, harm reduction approach, the Case Manager II coordinates care and supports through collaboration with internal teams and external partners to promote housing stability, health, and well-being.

What You’ll Do

• Engage Guests with high-acuity needs using a respectful, trauma-informed approach.


• Provide tailored, housing-focused case management that supports autonomy and well-being.


• Coordinate services across internal/external teams and systems for continuity of care.


• Build trust-based relationships with Guests while maintaining ethical boundaries.


• Support Guests in establishing goals related to housing, health, and life skills.


• Maintain accurate, timely documentation in the electronic case management system.


• Participate in team meetings and collaborative care planning.


• Organize case consultations and coordinate with external partners.


• Support crisis management through safety planning and de-escalation.


• Supervise BSW student placements as needed.


• Uphold policies on Guest/workplace safety and contribute to quality improvement.


• Perform additional duties as required.

What You Bring

• Degree in Social Work required; registration with NLASW


• At least 2 years' experience in case management or a related role with marginalized populations.


• Knowledge of local/provincial services and housing resources.


• Strong interpersonal skills and understanding of systemic barriers.


• Skilled in service navigation, planning, and conflict resolution.


• Proficient in documentation and professional communication.


• Adaptable, creative problem solver in dynamic situations.


• Clear Record of Conduct and Vulnerable Sector Check required.

Equivalencies in education and experience will be considered.

CLOSING DATE: EOD Monday, March 9, 2026

Apply here directly! Best of luck.