INTERNAL ONLY - LOCAL CUPE 5478 Guest Support Worker, Main Building

Guest Support Main 

Reports to: Manager of Guest Services 
Location: Main Building 
Employment Type: Full-Time Permanent

Posting Type:  Internal (CUPE Local 5478) - 2026GM013
Rate of Pay: $25.65 per hour 

Hours: Flexible - Days, Evenings, Weekends

The Guest Support Worker plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.

What You’ll Do

• Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries


• Build rapport using harm-reduction, trauma-informed, and person-centered approaches


• De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers


• Collaborate with internal teams and external partners to ensure continuity of care


• Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices


• Maintain accurate notes and contribute to communication and documentation


• Participate in team meetings, training, and service improvement initiatives


• Perform light housekeeping (e.g., room setup, spill cleanup) and offsite errands


• Open to cross-training across Mercy House

What You Bring

• Post-secondary education in healthcare, social services, or related field


• Experience in shelters, residential care, or community support


• Knowledge of community resources for those facing homelessness and addictions


• Strong communication, interpersonal, and problem-solving skills


• Ability to work with diverse populations and a commitment to equity and inclusion


• Comfortable with physical tasks (lifting up to 50 lbs)


• Able to work independently and in a team


• Clear Record of Conduct and Vulnerable Sector Check required.


• Equivalent education/experience may be considered.

CLOSING DATE: EOD May 12, 2026 

(2026GM013)