INTERNAL- Permanent Full-Time Guest Support Worker, Reception

Job Title: INTERNAL - Guest Support Worker, Reception  Permanent Full-Time

Reports to: Supervisor of Guest Services
Location: Reception, TGP Main Building 

Employment Type: Union
Rate of Pay: $25.25 per hour 

Hours: Monday-Friday, 8-hour shifts

PCN: 01-300-020

The Guest Support Worker (Reception) plays a frontline role in providing compassionate, trauma-informed care to individuals experiencing homelessness, mental health challenges, or substance use. As part of an interdisciplinary team, this position helps create a safe, respectful, and welcoming space for all Guests.

What You’ll Do

• Support Guests by addressing basic needs (food, hygiene, shelter) while maintaining professional boundaries


• Greet both Guests and visitors to The Gathering Place


• Build rapport using harm-reduction, trauma-informed, and person-centered approaches


• De-escalate crises and maintain a safe environment for Guests, staff, and Volunteers


• Provide emergency supplies to Guests, coordinate laundry services, and track abandoned Guest bags


• Answer telephone calls and check messages, as well as accept donations and deliveries


• Collaborate with internal teams and external partners to ensure continuity of care


• Follow policies and safety protocols aligned with trauma-informed, culturally responsive practices


• Maintain accurate notes and contribute to communication and documentation


• Participate in team meetings, training, and service improvement initiatives

What You Bring

• Post-secondary education in healthcare, social services, or related field


• Experience in shelters, residential care, or community support


• Knowledge of community resources for those facing homelessness and addictions


• Strong communication, interpersonal, and problem-solving skills


• Ability to work with diverse populations and a commitment to equity and inclusion


• Comfortable with physical tasks (lifting up to 50 lbs.)


• Able to work independently and in a team


• Clear Record of Conduct and Vulnerable Sector Check required.


• Equivalent education/experience may be considered.

CLOSING DATE: October 27, 2026 

Apply here directly! Best of luck.