International Operations Agent

ESSENTIAL JOB FUNCTIONS
 

• Manage ocean and air import shipments from booking/pre-alert through final delivery


• Coordinate with overseas offices, carriers, airlines, customs brokers, and trucking providers


• Track shipments and ensure all milestones are updated accurately in the system


• Review and validate shipping documents (BL, MAWB, HAWB, invoices, packing lists)


• Ensure customs clearance is completed within required timelines


• Monitor and proactively manage demurrage, detention, and storage exposure


• Ensure all costs are captured, protected, and billed accurately and on time


• Communicate shipment status and resolve issues with clients and internal teams


• Maintain compliance with internal SOPs, KPIs, and billing requirements


• Other duties as assigned
  
  

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

PHYSICAL REQUIREMENTS

• Position may require extended periods of sitting, computer use, standing and walking. Some light lifting may be required in some instances
  
  

OTHER SKILLS/ABILITIES

• Strong understanding of Incoterms, bills of lading, container tracking, and rail operations
   


• Experience working with Power BI, TMS systems, and milestone tracking (preferred)
   


• Strong organizational skills with the ability to manage high-volume files
   


• Excellent written and verbal communication skills
   


• Detail-oriented with a strong sense of accountability

EDUCATION AND EXPERIENCE

• High School Diploma or GED required.


• 3–5 years’ experience in Ocean Import operations within a freight forwarder or logistics provider


• 2–4 years of import operations experience in ocean and/or air freight

CERTIFICATIONS AND LICENSES

• Professional certification may be required in some areas.