IT Analyst

Segal GCSE LLP is a rapidly growing mid-size accounting, tax and business advisory firm situated in midtown Toronto. Segal GCSE is committed to growth by investing in our team, providing continuous learning and a positive, supportive work environment, with a focus on providing best in class client service.

The IT analyst provides support and maintenance for the organization's internal and cloud-based systems. This involves setting up, testing, maintaining and upgrading hardware and equipment to achieve optimal performance. The network analyst will also offer end user education and support when needed. The person will collaborate with other IT members and external vendors to ensure the network infrastructure and services are dependable and secure.

Key Success Factors

• Self-motivated and directed, with the ability to work independently and as part of a team.
• Keen attention to detail, with the ability to troubleshoot and resolve network issues.
• Ability to effectively prioritize and execute tasks in a fast-paced environment.
• Strong customer service orientation, with the ability to communicate clearly and professionally with internal team members and occasionally external clients.
• Commitment to continuous learning and improvement, with the willingness to acquire new skills and certifications.

Key Responsibilities

Technical Skills

• Install, configure, maintain, and support network devices and systems, such as routers, switches, firewalls, servers, access points and storage.
• Monitor and analyze network performance and security and troubleshoot any issues or incidents.
• Administer and manage network services and applications, such as Microsoft 365, Citrix, VMware, Active Directory, DNS, DHCP, SSO, 2FA.
• Good understanding of security principles, procedures, and best practices.
• Document and update network policies, procedures, diagrams, and inventory.
• Research and assist in evaluating new technologies and solutions and provide recommendations for improvement.

Account Management Skills

• Develop and maintain knowledge bases and FAQs for technical-related issues and solutions.
• Assist with the development and implementation of network standards and best practices.
• Provide technical support and guidance to end users and escalate issues as needed.
• Assist Senior IT Manager and collaborate with the internal IT team, vendors and service providers for technology-related projects.
• Participate in network audits and assessments and ensure compliance with security and regulatory requirements.

Business Acumen

• Provide training and support for end users on the use of technology and applications and promote user adoption and satisfaction.
• Assist with the onboarding and offboarding of users and devices and ensure proper access and security controls.
• Understand and assist in aligning technology solutions with the business goals and needs of the organization.
• Communicate effectively with IT management and operations on network-related issues, projects, and initiatives.
• Demonstrate professionalism, integrity, and ethical conduct in all network-related activities.

This position represents a significant opportunity for those looking to advance their career by playing a major role in a growing organization, and who have the curiosity and interest in exposure to a broad range of clients, industries, and assignments