IT Application Support Analyst

Who We Are

The College of Complementary Health Professionals of BC (CCHPBC, or the College) is located on the traditional, ancestral, and unceded lands of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and səlilwətaɬ (Tsleil-Waututh) Nations. The College regulates over 10,000 health professionals, including chiropractors, massage therapists, naturopathic physicians, traditional Chinese medicine practitioners, and acupuncturists across British Columbia.

Formed on June 28, 2024, through the amalgamation of four provincial health profession regulators, the College was established as part of the Ministry of Health’s initiative to modernize the health profession regulatory framework in B.C. Its primary role is to protect public health and safety by licensing and regulating health professionals and the settings in which they practice. This includes ensuring that every health professional within its purview is fully qualified to provide safe and ethical care.

About This Employment Opportunity

The College is seeking an individual with strong IT support experience, expertise in business applications and CRM systems, and a proven ability to troubleshoot, support reporting needs, and ensure data quality to take on the role of IT Applications Support Analyst.

Reporting to the IT Manager and working closely with the CCHPBC team, stakeholders, and contractors, the IT Applications Support Analyst is responsible for supporting and optimizing business applications, including the organization’s CRM system. This role supports and optimizes business applications, including the organization’s CRM system, while providing hands-on IT support to staff. It combines application support, troubleshooting, and user enablement to ensure systems are reliable, well-used, and aligned with operational needs.

The ideal candidate will assist with day-to-day technical IT support for employees while also serving as the first point of contact for user issues related to our CRM system. This position is ideal for a skilled IT professional with IT support experience who is looking to deepen their expertise with business-critical applications, contribute to process improvements, and collaborate closely with leadership and stakeholders.

It is essential for all College staff to contribute to a team approach with a public protection focus, delivering efficient services that align with and allow the College to meet its regulatory, strategic, and operational goals. 

Duties and Responsibilities (include but are not limited to)

Technical Support & Escalations:

• Provide Level 1 and Level 2 support, acting as the escalation point for complex application issues.


• Provide frontline IT support (e.g., end-user devices, Microsoft 365, access issues) as part of the IT support model.


• Collaborate with IT support staff to resolve issues and enhance overall IT service delivery.


• Assist with troubleshooting hardware, software, and network-related issues affecting end-user systems.


• Work with external vendors and internal teams to escalate and resolve complex technical issues.

Business Applications and CRM Support:

• Act as the primary support resource for the organization’s CRM and business applications.


• Manage system administration, user management, and access control for business applications.


• Troubleshoot application errors, workflow inefficiencies, and user challenges to ensure smooth operation.


• Provide training and documentation to end-users, ensuring best practices are followed.


• Support business continuity and disaster recovery planning, including documentation maintenance and periodic testing.

Vendor and Security Management:

• Support vendor management by coordinating service delivery, resolving issues, and ensuring alignment with business needs.


• Contribute to IT security initiatives following the completion of the IT security assessment, working with internal and external stakeholders to implement security improvements.


• Support the development and enforcement of IT security policies and best practices across the organization.

Cross Functional Responsibilities:

• Support cross-functional initiatives such as business continuity and disaster recovery planning.


• Support organization-wide security awareness and adoption of best practices.


• Support business continuity and disaster recovery planning with updated documentation and testing.

 IT Projects and Strategic Support:

• Assist the IT Manager with IT initiatives, process improvements, and executive reporting.


• Contribute to the planning, coordination, and execution of technology projects that enhance business operations.


• Collaborate with stakeholders to support the implementation of system enhancements based on defined business requirements of new business applications or system enhancements.


• Participate in continuous improvement initiatives to optimize existing systems and workflows.

Qualifications and Skills

• 3 to 5 years of progressive IT systems experience, including administration, troubleshooting, and solution delivery.


• Strong knowledge of Microsoft 365 administration (Exchange, Teams, SharePoint) and identity/access management (MFA, conditional access, role-based permissions).


• Experience supporting CRM platforms (e.g., Alinity, Dynamics, Salesforce, or similar) is considered an asset.


• Experience with records management and compliance concepts, with exposure to tools such as Microsoft Purview and SharePoint considered an asset.


• Excellent problem-solving skills with the ability to translate business needs into technical solutions.


• Highly organized with strong attention to detail and the ability to manage multiple projects and priorities.


• Exceptional communication skills, both written and verbal, with the ability to support and train staff of varying technical backgrounds.

An individual who meets either the established formal qualification or the accepted equivalency can be considered equally for this role. 

Compensation and Perks

The compensation for this position ranges from $84,553 to $105,691 annually, based on a 37.5-hour work week. The starting salary will be determined by factors such as the candidate’s job-related knowledge, skills, experience, the salaries of peers within the same range, market conditions, and other relevant considerations.

CCHPBC offers a competitive compensation package, including health and dental benefits, employee assistance program, Municipal Pension Plan, and paid time-off package. Other perks include flexible hybrid work arrangement, professional development opportunities, and office closures for the 11 statutory holidays in B.C., as well as Easter Monday and Boxing Day.

Application Process

If you are interested in joining our team, please submit your resume and cover letter on our careers portal on our website, www.cchpbc.ca/about/#careers by Monday, June 1st, 2026.  This position will remain open until filled, but priority will be given to applications received by the deadline. References, education and credential verifications, and a criminal record check may be required for final candidates.  

CCHPBC values diversity as a vital strength, extending beyond representation to meaningful inclusion, empowerment, and support for individuals of diverse backgrounds, identities, experiences, and abilities. We are committed to fostering an environment where all are respected and able to thrive, and we welcome applications from individuals who identify as First Nations, Métis, Inuit/Inuk, Black, racialized, 2SLGBTQIA+, gender diverse, persons with disabilities, and neurodivergent.

The College provides accommodations for applicants with disabilities throughout the selection process. If you require accommodation, please inform us when contacted for an interview or assessment. All accommodation information will be kept confidential.

We appreciate all applications; however, only those selected for an interview will be contacted.