IT Artificial Intelligence (AI) Architect/Designer - Senior

10+ years of experience in enterprise architecture, solution design and software delivery.

4+ years of experience designing and implementing enterprise Artificial Intelligence and Machine Learning solutions.

4+ years of experience designing conversational AI, intelligent virtual assistants, voicebots, chatbots or conversational IVR solutions.

Experience designing and implementing AI -enabled contact centre solutions. (Conversation design with AI)

Experience integrating AI solutions with contact centre technologies such as Amazon Connect, Genesys Cloud, NICE CXone, Cisco Contact Center or equivalent platforms.

Experience with AI platforms and services such as Amazon Connect Customer AI Agent, Azure OpenAI, Azure AI Services, Amazon Bedrock, Amazon Lex, Google Vertex AI or similar technologies.

Demonstrated experience leading conversational AI, AI Agent and customer experience transformation initiatives.

Experience modernizing IVR, customer self -service and digital engagement platforms.