IT Client Onboarding Specialist

Intelcom | Dragonfly

With more than 100 sorting stations and operations across three continents, Intelcom | Dragonfly is Canada’s leader in last-mile logistics. Our vision is clear: to deliver fast, accurate, and reliable service powered by cutting-edge technology. 

A Strategic Role at the Heart of Logistic

Key Responsibilities

Client Consultation & Global Support

• Support Sales and internal teams during client engagements, providing clear technical guidance.
• Understand and translate integration needs across diverse countries, regulations, and last‑mile logistics environments.
• Guide clients through onboarding and ensure ongoing post‑integration success.

Solution Design, Innovation & Continuous Improvement

• Design secure, scalable, market‑specific integration solutions.
• Propose and implement innovations that enhance global last‑mile delivery operations.
• Leveraging AI tools, drive continuous improvement to keep integration offerings competitive and effective.

Integration Automation & Efficiency

• Identify opportunities to automate integration workflows and reduce manual effort.
• Lead adoption of tools and technologies that accelerate onboarding and improve operational efficiency.

Troubleshooting, Issue Resolution & Documentation

• Diagnose and resolve integration issues quickly, coordinating with internal teams.
• Maintain accurate documentation of requirements, technical specifications, risks, and integration plans.

Communication, Collaboration & Sales Enablement

• Act as the primary technical point of contact across pre‑sales, integration, and support stages.
• Communicate complex concepts clearly to technical and non‑technical audiences.
• Prepare technical materials for Sales and provide training to strengthen their understanding of integration processes.

Required Skills and Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Proven experience in IT system integration, preferably in a client-facing role within the logistics or transportation industry.
• Strong understanding of integration methodologies and IT systems (e.g., APIs, EDI, databases, cloud services, software platforms).
• Excellent communication skills, with the ability to convey technical information to non-technical stakeholders.
• Experience working with clients from various global markets, understanding their unique needs and challenges.
• Strong problem-solving skills and the ability to handle complex technical challenges.
• Experience with automation tools or platforms, specifically in the context of client integration processes.

Preferred Skills:

• Familiarity with CRM and integration tools (Salesforce, MD365, Zapier, etc.).
• Familiarity with cloud technologies (e.g., AWS, Azure, etc.), in particular S3.
• Understanding of JSON, XML and SFTP protocols.
• Strong experience in SQL, primarily in writing validation queries
• Prior experience working in a SaaS or cloud-based environment, particularly in logistics or transportation.
• Knowledge of network infrastructure and security best practices are nice-to-have
• Multilingual skills are a plus (English, French, Mandarin)
• Knowledge of the last-mile logistics industry, including international operations and regulatory requirements.

Personal Attributes:

• Strong leadership qualities, with the ability to inspire and manage a high-performing team.
• Strong client-focused mindset with a dedication to delivering excellent service and innovative solutions.
• Detail-oriented and organized, with the ability to manage multiple projects simultaneously.
• Proactive and self-driven, with the ability to work independently or as part of a team.
• Creative and innovative thinker, eager to contribute to Intelcom’s growth and leadership in the last-mile delivery industry.
• Culturally aware and adaptable to diverse markets and customer needs worldwide.

Why Join Us? 

At Intelcom | Dragonfly, you’ll thrive in a flexible and stimulating environment, surrounded by passionate talent. You’ll also enjoy a wide range of benefits: 

• On-site gym with a personal trainer 

• Employer-provided lunch of your choice 

• Comprehensive group insurance 

• Group RRSP plan 

• Care & Well‑Being Activities

• Partial reimbursement for public transportation 

• Employee Assistance Program 

 …and much more. 

This position has been opened to address a genuine organizational need within the company.

At Intelcom | Dragonfly, we move forward guided by strong values: collaboration, innovation, excellence, and responsibility. 

We embrace diversity, ensure equity, and foster a true sense of belonging.

Accommodation measures are available for individuals with disabilities throughout our recruitment process, in compliance with the law. Please let us know if you have any specific needs.