IT Help Desk

Pinnacle IP Solutions is looking to add to our Help Desk/IT Team (Level 1-2). 

In this role, the successful candidate will be answering customer calls and tickets, providing initial assessment and diagnostics of the issue(s) and addressing and fixing the problem. Where problems cannot be resolved immediately the ticket will be handed off to L2-L3 support, within the team. 

We are looking for excellent communications skills, both verbal and written, as well as good technical skills and ideally  experience with either Network, LAN/WAN, Cellular, IT, VoIP, Meraki, Mitel, Oracle POS, Microsoft, etc.

In this role you will be working within a team that collaborates, communicates and shares and contributes to the teams success. We use Connectwise as our primary communication tools for tickets, timesheets, documentation sharing and project management so having existing experience with or learning Connectwise will be a key asset, in the role.

There are also lots of opportunities to train and gain skills in various areas of IT Support that we would encourage you to take advantage of.

So if you have a winning attitude, are a team player and want an opportunity with an established company, serving the market for 12+ years, then please reach out to [email protected]