IT Help Desk Technician

POSITION:  Help Desk Technician                              REPORTS TO:  Senior IT Manager

We are looking for a Help Desk Technician to join our IT Team! Our Help Desk Technician is responsible for maintaining networks, software, and equipment, resolving technical problems, and providing general IT support and assistance.

OPPORTUNITIES

You will have a chance to hone your skills plus support and work alongside with another Help Desk Technician. You will also be exposed to the business side of things supporting new systems implementation and other special projects. The primary challenge is to stay organized and deliver exceptional customer service to your internal stakeholders while juggling competing priorities and tight deadlines.

HERE IS WHO YOU ARE…

DRIVE & MOTIVATION

• You are support oriented and find customer service quite rewarding
• You are motivated by challenges and willing to put in extra time to get the job done
• You love technology and coming up with new cost-effective solutions
• You are a problem solver who can make sound professional judgement

CHARACTER & ABILITIES

• You can effectively communicate technical concepts to varied audiences
• You are agile, flexible and able to adapt to changing environment
• You have a positive attitude and ability to stay calm under pressure
• You are organized, efficient and able to multitask

KNOWLEDGE & SKILLS

• You have strong customer service and interpersonal skills
• You have a solid understanding of basic Information Technology (IT) concepts, with skills in troubleshooting common IT issues in corporate environments, managing simple computer network tasks, and a foundational knowledge of IT security principles.
• You are skilled in using Windows, macOS, and Linux operating systems, with expertise in managing Windows Server (2016 or newer) and Microsoft SharePoint. Familiar with cloud technologies and have been exposed to Microsoft Intune for endpoint management.

EXPERIENCE

• You have 2+ years of hands-on experience in IT support related role in a corporate environment
• You have a degree or diploma in Information Technology or related discipline
• You have basic experience working in a virtualized server environment
• You have IT related certification(s), e.g. Microsoft Certs, CCNA, CompTIA Certs

NICE-TO-HAVE

• Knowledge and management capabilities within Microsoft Endpoint Management, including device policy enforcement, security configuration, and troubleshooting across diverse environments.
• Knowledge and skills in administering networks using the Fortinet stack, including the configuration, management, and troubleshooting of security and network devices
• Proficient in utilizing the Microsoft Power Platform

THINGS YOU WILL DO…

• Maintain IT hardware inventory sourcing additional equipment as required

• Troubleshoot issues both on-site and remotely maintaining excellence with every interaction
• Set up and deploy new hardware and software
• Manage print servers, active directory, and other server related resources
• Provide mobile device and other equipment support
• Participate in IT projects, including new systems and processes implementation
• Improve current programs by reviewing objectives and evaluate enhancements by studying system capacities

OTHER … 

• You may on occasion work at varied times as the job requires
• Primary office location: 34494 McClary Rd, Abbotsford, BC
• Secondary office location: We have 6 locations within the Abbotsford area that require IT support from time to time
• You will need to travel between different office locations
• Valid Drivers License

We offer our team members many benefits to help them achieve their goals and support our company culture:

• Opportunities for career growth and development
• Competitive Healthcare Benefits Package
• Performance Bonus and RRSP Matching
• Free delicious and healthy bread
• Fitness incentive fund to help you thrive
• Friendly and supportive work environment and an ambitious team
• Discounts at our retail store with a great selection of healthy organic products
• Company social events focused around health, great tasting food and getting together as a team

Salary - $45,300 - $53,500

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