Role: Contractual

The IT Operations Analyst reports to the IT Operations Manager. Assist the local plant and other sites within the company in setting up, modifying, and maintaining endpoint devices through technical support. Including but not limited to support for all PCs, Macs, mobile phones, and various printers. Keep track of IT support request queue and aim to have a first\-call resolution. Lead, assist, or be a member of IT projects as assigned, which could include Active Directory, ERP, and local plant projects.

Responsibilities:

·       Manage IT Support for the local plant and offer remote support for other sites

·       Maintenance and installation of PC/MAC desktops and laptops, plus printer support

·       Maintenance and installation of approved desktop/laptop software and other peripherals

·       Collaborates with global leaders and teams to follow corporate standards across all levels of plant infrastructure

·       Ensure implementation of global practices and standards

·       Perform on\-site installation of equipment based on requests. Provide on\-site as well as phone support based on business requests

·       Work within Active Directory modifying and creating user accounts

·       Troubleshoots IT hardware, software, and basic network issues at various sites

·       Configure and deploy IT hardware equipment such as printers, PCs, phones, and scan guns

·       Communicates to plant management vendor onsite visits, service outages, and planned hardware/software deployments

·       Attends scheduled staff meetings with Support and IT teams

·       Follow and maintain hardware and software standards

·       Utilize monitoring systems for potential or realized outages. Resolving or reporting as necessary

·       Ability to be on call in a rotation to resolve off\-hour support situations requiring immediate attention

·       Adhere to ticket monitoring system and strive for a first call resolution

Qualifications:

·       Experience in managing Windows computers, including software installation and resolution of issues

·       Self\-motivated and capable of working with minimal supervision/direction

·       Experience configuring/troubleshooting issues and deploying IT hardware such as printers, PCs, and scan guns

·       Experience working independently as well as in a team setting

·       Basic understanding of networks and administration with knowledge of TCP/IP, DHCP, and DNS

·       Strong analytical skills

·       Effective communication and collaboration skills