IT Operations Analyst

At Interac, we design and deliver products and solutions that give Canadians control over their money so they can get more out of life. But that’s not all. Whether we’re leading real-time money movement, driving innovative commerce solutions like open payments for transit systems, or making advancements in new areas like verification and open banking, we are playing a key role in shaping the future of the digital economy in Canada.

Want to make a lasting impact amongst a community of creative thinkers, problem solvers, technical gurus and high-performance application developers? We want to hear from you.

The IT Operations Analyst – reporting to the Leader, IT Operations, will play a critical role in monitoring, analyzing, and optimizing our IT systems and processes. From identifying inefficiencies to implementing solutions, you will contribute to the smooth functioning of our organization’s technological infrastructure.

You’ll be responsible for:

Leading quick resolution of complex, mission critical technology incidents to resolutions quickly, collaborating with resources from many teams

Participating and supporting incident resolution and post-incident analysis

Providing high quality, audience-appropriate, accurate communications to internal and external stakeholders during and after incidents within SLA commitments

Finding innovative solutions to improve, expand, and speed up reporting on incident business impact, duration, resolution, and impact on SLAs, FI’s and end users

Ensuring new/augmented/transformed products and services are supported by robust processes, procedures, and delivery, sometimes performing the work and other times supporting others.

Respecting and adhering to operations and security best practices.

On-call pager support rotation (Enterprise Incident Management) and fully understanding and executing the escalation flow to management for each product/service and ensuring awareness to the broader group.

Providing flexibility for afterhours support to teammates.

Ensuring that in acting on the most urgent issues, you are also driving resolution of other important issues.

You bring:

Self-driven, seeking to deliver not only what is asked for but also what is needed

Must be eligible to work for Interac Corp. in Canada in a Full Time Capacity

Familiarity with IT infrastructure, applications, and services, sufficient to learn the high level architecture and flows of each product supported

Familiar with ITSM Service Management frameworks

Some experience and proficiency with reporting processes and tools such as ServiceNow, Tableau, Power BI, and Excel

Experience in technical roles, customer support roles, and/or client communications

Strong organizational skills

Strong attention to detail

Strong interest in information security

High level understanding scripting languages and automation: Unix shell, Windows PowerShell, schedulers would be an asset

High level understanding of TCP/IP, LDAP/AD, SQL, basic networking would be an asset

Experience in a DevOps, Agile, or Cloud operations environment would be an asset

Post-secondary education in information technology, computer science, computer engineering or related background would be an asset.

Interac requires employees to complete a background check that is completed by one of our service providers. We use this service to complete the following checks:

• Canadian criminal record check;
• Education verification;
• Canadian ID cross-check;
• Public safety verification; and
• Credit inquiry

How we work
We know that exceptional people have great ideas and are passionate about their work. Our culture encourages excellence and actively rewards contributions with:

Connection: You’re surrounded by talented people every day who are driven by their passion of a common goal.

Core Values: They define us. Living them helps us be the best at what we do.

Compensation & Benefits: Pay is driven by individual and corporate performance and we provide a multitude of benefits and perks.

Education: To ensure you are the best at what you do we invest in you

Interac is one of Canada’s original FinTechs. We launched Interac e-Transfer years before other countries offered similar services and continue to innovate to improve the lives of Canadians. Every day, we enable millions of transactions – we see our work in action each time someone taps their debit card to buy coffee, orders from a local business online, or sends money via Interac e-Transfer to a friend. Our work shapes Canada’s digital future – whether it’s building a new e-Commerce solution, launching digital verification services, enabling real-time payments, or building on our resilient networks that enable coast-to-coast transactions. Visit Interac.ca to learn more.

#InteracLife

Interac empowers our employees to live their best lives – that means exploring what-ifs, finding balance, and doing work we’re passionate about. We’re a GTA Top Employer with best in class benefits including:

• Competitive compensation and bonuses
• Extra-long weekends, shortened ‘Summer Hours’ Fridays and Personal Days
• 100% company paid benefits and RRSP, with no matching required
• Development opportunities and tuition assistance

Accommodations

Interac Corp. believes in providing an inclusive workplace where all individuals have the opportunity to succeed. We are committed to doing so by providing accessible employment practices. Contact a member of the Human Resources department if you need accommodation at any point in the application process or want more information about our Accessibility Policy, which is also available online here .