IT Operations Analyst - (Remote, Boucherville QC) - Fluent in French

We require all our head office associates to be proficient in French, spoken and written.

Position is REMOTE : The selected candidate must reside within 250 km of our BOUCHERVILLE (Qc) office.

At RONA, over 22,000 employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service some 425 corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA, Réno-Dépôt, and Dick's Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You've got the talent? We've got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You'll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you're looking to do what you love, we could be a perfect match

Our expectations

Under the supervision of the IT Manager, the IT analyst will be responsible for various tasks related to IT operations, including managing the Appworx task scheduler and IT environments. These tasks include, but are not limited to, writing knowledge base articles, training IT operators, coordinating and assisting with IT maintenance, integrating alerts into the event management console, and processing requests through our ServiceNow ticketing system. This position may occasionally require working outside of normal business hours.

Your role

• The role of the IT Operations Analyst is to ensure the smooth operation and optimization of processes followed by operators, as well as the coordination and preparation of maintenance plans for various teams.
• Operator Support: Analyze incidents, schedules, knowledge bases, and existing processes to propose improvements to increase operational efficiency. Ensure proactive monitoring of IT schedules to identify and resolve issues before they affect operations. Train IT operators on new processes, best practices, and procedures.
• Technical Support: Provide technical support to users and internal teams to resolve issues and answer questions regarding IT systems and applications.
• Documentation: Write and maintain documentation, including knowledge bases, procedures, and operator guides.
• Environment Coordination: Develop maintenance plans and coordinate them as needed. Manage different IT environments (development, testing, production) and ensure they are properly configured and synchronized.
• Alert and Notification Management: Integrate and manage alerts in event management systems to ensure a quick response to incidents.

The qualifications we are looking for

• Have a minimum of 3 years of experience in a medium to large-scale company in the IT field as an IT Operations Analyst.
• Knowledge of the scheduler: Appworx.
• Familiarity with monitoring tools: Solarwinds, Splunk, Grafana.
• Familiarity with collaboration tools: JIRA and Confluence.
• Practical knowledge of the ServiceNow ticketing tool.
• Ability to plan, organize work, and manage priorities.
• Ability to work in a team.
• Concern for the quality of results. etc.
• Have practical knowledge of Microsoft Office tools.

By joining the RONA family, you'll enjoy many benefits, such as:

• A fitness centre, sports activities, and showers
• A childcare centre that can accommodate up to 78 children
• A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations
• Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)
• Benefits: retirement savings plan, annual bonuses, student incentive program, etc.
• Electric car charging stations
• Career growth opportunities within the company
• An inclusive and safe working environment
• Promotion of work-life balance
• An employer that's involved in the community
• And much more!

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.