IT Product Management Specialist

Company:

Marsh

Description:

In this role you’ll be responsible for leading support of the applications and technology utilized by the Legal corporate group within the Corporate Information Solutions IT team.

We will count on you to:

• Be responsible for full technical ownership of applications used by the Legal team.

• Providing day-to-day vendor and system management for applications including management of upgrades, troubleshooting of bugs, functionality changes, level 2 user support, security, and access management.

• Responsible for management of all technical onboarding of new applications for this team.

• Develop, deliver, and evaluate training materials; create supplemental materials when necessary.

• Maintain an end-to-end view of technology processes.  Ensure product documentation including user guides and product information are maintained and up to date.

• Identify issues and potential solutions to continually improve our applications.

• Assist in unit testing and performance testing for future modernization of legal applications.

• Communicate effectively with stakeholders to identify needs and evaluate alternative business solutions, delivers informative, well-organized presentations.

Your Profile:

• Ability to communicate clearly and effectively, verbally and in writing to technical and non-technical audiences.

• Ability to work with and guide senior leaders within the legal team as it relates to technology initiatives.

• Bachelor’s degree in a related field; or equivalent combination of education and experience.

• 3+ years’ experience as a full-time support analyst in a technical team.

• Knowledge and experience with technology used in corporate legal departments strongly preferred.

• Excellent troubleshooting, research and information gathering skills – able to analyze and solve problems. Ability to accurately identify and document the issues.

• Self-sufficient - takes independent action and goes beyond what the job or situation requires.

• Results oriented – strives to achieve high levels of individual and organizational performance.

• Ability to work in a distributed team environment.

Your Technical Skills:

• Experience with supporting system integrations. 

• Experience with management of SaaS application and vendors

• Experience with collaboration tools such as Microsoft ADO.

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit corporate.marsh.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005, Marsh will provide a reasonable accommodation to employees and prospective employees to the point of undue hardship upon request and as required in respect of the individual’s particular restrictions and limitations. If you require a specific accommodation because of a disability or medical need, please contact [email protected].

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $85,700 to $128,600.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, retirement programs as well as employee assistance programs.

This is a New position.