IT Solutions Analyst

Our client, a top-tier Western Canadian law firm is seeking an IT Solutions Analyst to join their IT team (9 members total). On behalf of our client, TEEMA is on the hunt for a professional and driven IT Solutions Analyst with a high level of technical competency. The position provides an opportunity to work with a dynamic and team- oriented group of people. The successful candidate will ideally have 2+ years of experience working in a systems operations or development role. We are looking for someone who is a self-starter, who thrives in a fast-paced and rewarding team environment.

POSITION OVERVIEW

The IT Solutions Analyst is a technical support role whose primary responsibility is to provide technology solutions to improve workflows and increase end-user productivity. This is a user facing role, interacting with people of all levels in our office. The IT Solutions Analyst is also responsible for tracking and resolving all assigned support requests through effective decision making and problem-solving skills.

The IT Solutions Analyst is part of the Support team as a Tier 2 support resource that works closely with other members of the department and reports to the Chief Information Officer. The IT Solutions Analyst is expected to present themselves in an extremely professional, competent manner, be highly organized, and possess strong communication and interpersonal skills. These services are performed with a high level of technical competency and independence, demonstrating experience and ability in multiple disciplines within IT.

This position is part of an on-call after-hours rotation, currently for approximately one week in four. During the on-call period, the individual is expected to respond to requests from users and urgent server alerts in a timely manner, according to the defined on-call policy. Anything over an 8 hour work day is considered overtime.

Responsibilities of the Role:

In this key position, your responsibilities will include:

• Testing updates, and upgrading applications to introduce new features and technological improvements
• Testing and patching laptop and desktop operating systems to improve performance and system stability
• Cloning and deploying new laptops and desktop computers
• Instructing users in the proper use of applications and IT-related equipment
• Resolve security issues involving user passwords and document access
• Maintaining and constantly improving the firm's Wordpress Intranet site
• Deploying Wordpress, PHP, and plug-in updates on internal and external websites
• Performing regular backups/clones for the firm's various external websites and blogs.
• Deploying mobile phones (both iOS and Android) to users
• Assisting Tier 1 Helpdesk Technicians with resolving support requests when needed
• Collaborating with other members of IT in deployment on special projects as required

What YOU Bring to the Role:

• A minimum of 2 years' working experience in a systems operations or development role
• A degree, diploma or advanced certification related to information technology
• Presents themselves in a highly professional, competent manner
• Proven ability to thrive in a fast-paced team-oriented environment
• Solid decision making and problem-solving skills coupled with a willingness to learn
• Patience to solve technical problems with end users of varying technical aptitudes
• Highly organized, detailed and multi-task oriented, with the ability to balance priorities
• Ability to work flexible, extended hours, as required

What We're Looking For:

• Experience with Windows Deployment Services and Windows PowerShell
• Proficient in web development using Wordpress and full stack (PHP, Java Script, HTML, CSS)
• Experience with basic server administration tools such as: Active Directory, Group Policies, Network Shares and Folder Permissions.
• Experience with computer imaging, deployment, and performing application upgrades
• Excellent written and oral communication skills
• Exceptional interpersonal skills
• Ability to work calmly under pressure, multitask and prioritize
• Ability to work independently and within a team environment

The following additional technical skills, while not a requirement, would be an asset:

• VMware vSphere experience
• Bash or shell scripting
• Familiarity with helpdesk ticketing system
• Competitive salary with annual reviews $66-73K
• Group RRSP plan with matched contributions
• Extended health and dental coverage
• Employee and family assistance program
• Life and accidental death and dismemberment insurance
• Short- and long-term disability insurance
• Paid or banked overtime
• Vacation time, sick time and personal time allotment (3 weeks and 12 personal days)
• Firm social events
• Casual day every Friday
• Continuing education/tuition allowance
• Robust health and wellness program
• Fitness program annual subsidy
• Sports teams
• Recognition of service milestones
• Personal days to help balance outside commitments

**This position is onsite and requires proof of vaccination**

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