IT Support Analyst

The Aurum Group is currently seeking a highly skilled IT Support Analyst with a minimum of three years of experience in a technical support role. The ideal candidate will be adept at providing both onsite and remote support as the initial point of contact for troubleshooting and resolving a variety of hardware, software, and network issues. You must be located in Calgary, AB as this job is full time in the office.

We are a full-service dental company, with high quality dental facilities across Canada and U.S. We offer competitive salary package, benefits, paid vacation, pension plan and an exciting career in the dental industry.

Performance Requirements & Expectations:

• Provide hardware, software, and connectivity support to end-user desktop/laptop/tablet/mobile/printer equipment.
• Respond promptly to support incidents and ensure requests are logged and solutions documented within the ticketing system.
• Setup user accounts, end user hardware/software and ensure system security is maintained.
• Develop knowledge and understanding of our software and the supporting Infrastructure.
• Train end-users in the effective use of IT systems and equipment.
• Assist in maintaining asset inventory.
• On occasion, assist System Administrator with maintaining, troubleshooting, repairing core infrastructure such as servers, switches, routers, power supplies, etc.
• Participate in after hours on call rotation

Skills & Qualifications:

• Experience with hardware and software troubleshooting.
• Strong knowledge of Microsoft 365, Teams, OneDrive, Exchange, Windows 10/11, Azure, Intune, and Active Directory.
• Mobile device knowledge and experience – iOS and Android.
• Understanding of networks, file servers, security principles and wireless technology; previous exposure to the Windows networking environment.
• Knowledge of cybersecurity principals and best practices.
• Ability to manage helpdesk requests and implement technical solutions.
• Willingness to engage in system admin cross-training and special projects as required.

Why Should You Apply?

• Company Pension Plan
• An exciting career in the dental industry
• Further education opportunities to advance your skills