IT Support Analyst TFT

THE UNITED COUNTIES OF LEEDS AND GRENVILLE

Corporate Services Division

Invites applications for the position of:

 IT SUPPORT ANALYST

Temporary Full-Time

Start Date: ASAP

Duration: 12 Months

2026 Salary Grid 5: $36.21 to $42.85/hour                         

Location: 25 Central Ave W. Brockville, ON & George Tackaberry Family Home, Athens, ON

 Position Summary:

The IT Support Analyst is a responsive and supportive role to local and remote users. Providing the first point of contact, the Analyst will triage, troubleshoot, provide training, and assist with purchasing requirements of most information technology equipment including: desktop/laptop/VDI equipment, applications, telephony, ad mobile devices.

Qualifications:

 Education, Certification & Licenses

• College diploma in Computer Science or equivalent experience.


• MCP and MTA certification an asset.


• A+ Hardware certification an asset.

Experience

• A minimum of one (1) year of experience in IT support or similar role.


• Proficiency with the latest Microsoft client OS (Operating System) is a must.


• Experience with Android and iOS would be an asset.

Knowledge, Skills, Abilities & Competencies

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).


• Excellent interpersonal and communication skills; both written and verbal.


• Proven organizational, problem-solving, and decision-making skills.


• Goal/deadline oriented.


• Meticulous attention to detail and a strong degree of accuracy/reliability.


• Ability to work independently and as part of a team.


• Customer oriented with a professional presence.

SUMMARY OF POSITION RESPONSIBILITIES:

Activity 1: Client Support (approximately 50%)

• Assess and provide solutions to clients by recommending equipment ordering from approved standards, installing, configuring, maintaining, and troubleshooting computer equipment, systems, applications, and services.


• Process service requests and incidents using the corporate ITSM. Tickets will cover an array of issues from general computer usage assistance to issues preventing them from being able to do their job to major issues such as outages at a specific location.


• Identify trends and problems reported in the ITSM.


• Adhere to Incident Management and Service Desk standard operating procedures.

Activity 2: Client Training (approximately 10%)

• Provide specific training to end users based on need.


• Instructs and assists Counties staff on the use of software, hardware, network procedures and hardware maintenance as required.

Activity 3: User Account Maintenance (approximately 15%)

• Manage user accounts in Active Directory as well as a number of separate applications based on role for new employees.


• Perform onboarding and offboarding service requests following IT guidelines.


• Following IT guidelines assigns and maintains network, e-mail, application, internet, and telephony access through the administration of user ids, passwords, and access control lists.

Activity 4: IT Special Projects (approximately 15%)

• Provides computer consulting services to clients on a project or enquiry basis according to IT standards and procedures.


• Process nonstandard services requests that are related to changes in an end users day to day operations due to a project or network testing.

Activity 5: Equipment/Product Purchasing Guidance (approximately 10%)

• Assists in the research, evaluation, and recommendation of computer equipment requested by the client, with the approval of the Network Supervisor.

Other related duties, as requested and required.

• Maintain accurate and timely records of support activities within the ITSM. 

• Participate in periodic reviews of IT procedures, knowledge base content and documentation. 

• Support IT’s emergency response and disaster recovery procedures as needed. 

The foregoing job description reflects the general duties necessary to describe the principal functions of the position and shall not be construed to be all the work requirements that may be inherent in this classification.

Please quote “Competition # ITSUP001450 (IT Support Analyst, TFT)” and submit your cover letter and resume online to the job posting on the Careers section of our website athttps://www.leedsgrenville.com/en/government/careers.aspx/ View our Job Opportunities. On/Before July 22^nd, 2026

Applicant information is collected under the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA) and will only be used for candidate selection.

            The United Counties of Leeds and Grenville is committed to providing a recruitment and selection process that is both inclusive and free from barriers.  Accommodations for job applicants with disabilities are available upon request and will be provided in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Applicants are required, in advance, to make any accommodation request known to Human Resources by contacting the department at 1-800-770-2170 or by using the Bell Relay Service.  Human Resources will strive to provide reasonable and appropriate accommodation for all applicants, during the recruitment and selection process, which will ensure the process, is conducted in a fair and equitable manner.