Job ID #30901: Business Application Specialist

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #30901: Business Application Specialist
  


• Union: Non-Union  


• Job Description ID #: 2165P


• Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on April 2, 2025
  


• Duration: 18 Months
  


• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to the Manager, Payroll & Pensions provides direct functional support to the Human Resources Management System (HRMS) Payroll/Pension Benefit system to all core users, employees, decision makers and internal/external interface support staff.  Develops, updates, tests, troubleshoots, audits and trains to ensure efficient utilization of the HRMS payroll systems.

GENERAL DUTIES

Provides direct functional support of the Human Resources Management System (HRMS) Payroll/Pension Benefit system to all core users, employees, decision makers and internal/external interface support staff.

Assesses the management information needs of the City (Council, Management and Staff) and develops and implements plans to meet these needs.

Implements new modules and new functionality.  Identifies process changes to take advantage of new functionalities.

Participates in evaluating responses to RFP’s/RFQ’s, interviewing and selecting consulting candidates.

Participates in system fit/gap analysis to review various scenarios within the on-line application to demonstrate the degree of the ‘fit or gap’, document findings, prioritize into a ‘must have’ versus ‘nice to have’ grouping and recommends what is within project scope versus out of scope.

Liaises with key players who have multiple demands and varying needs such as Public Works, Long Term Care facilities, Police, Transit, and Hamilton Public Library.

Implements application upgrades, Tax Updates and Maintenance Packs/bundles to PeopleSoft.

Reviews and analyses current systems; identifies potential process and procedural changes required to meet user needs.

Develops new and recommends revisions to existing departmental policies and procedures.  Researches and documents all relevant information.

Develops and delivers procedures, end-user training programs and manuals.  Provides support to the user community to ensure maximum benefits are derived with respect to applications.

Trains, internal payroll and pension staff, and HRMS Payroll Time Entry users as a result of staff turnover, ad hoc training requests and/or special projects.

Undertakes cost benefit analysis studies, program cost evaluations and assist in post project implementation reviews. 

Develops and provides information queries and reports relating to but not limited to, employee earnings, deductions, paycheque data, T4 reporting, job data and government benefit expenses.

Supports and troubleshoots production problems for all HRMS Payroll and Pension Benefits modules. 

Provides product level support to management, key users (internal employees and external interface support staff HANSEN, KRONOS, Transit) and technical staff.

Leads special projects to implement system changes, new features and automated processes.  Acts as the lead functional contact and liaison between the technical team and key users during system upgrades.  Advises technical staff of new page design/layout/functionality required for various modules to ensure seamless changes.

Identifies and implements Best Practices as they relate to payroll and pension l processes and systems.

Resolves internal/external audit enquiries.

Keeps abreast of new technology and how it affects business applications.

Reviews system upgrades, makes recommendations and assist with implementations.

Perform other duties as assigned which are directly related to the responsibilities of the position.

QUALIFICATIONS

1. Comprehensive knowledge and extensive experience working with Peoplesoft Human Capital Management (HCM) system modules or Peoplesoft Financials and Supply Chain Management (FSCM) system normally acquired by obtaining a University Degree or College Diploma in Computer Science or through a combination of education and relevant work-related experience.


2. Progressively responsible and practical experience working in a Municipal Financial Services Department, preferably in Payroll and Pensions. Thorough knowledge of payroll processes and statutory requirements acquired through certifications or thorough relevant payroll experience.


3. Knowledge of system modules encompassing HR, payroll & pension benefits.


4. Experience working with common technologies such as FTP (file transfer protocols) programs, interfaces, relational databases, networking and web technologies.


5. Extensive experience upgrading modules in Peoplesoft HCM or FSCM


6. Previous experience configuring and implementing relevant modules in PeopleSoft HCM or FSCM


7. Previous experience and familiarity working with Peoplesoft technical tools (Application Engine, Security Administration, Process Scheduler, Query Manager, Report Manager, SQR, Application Designer, Query Analyzer and nVision.


8. Demonstrated experience providing PeopleSoft support and implementing PeopleSoft upgrades.


9. Must be familiar with a computerized accounting environment.  Proficiency in Word, Excel, Microsoft Outlook and database software programs.


10. Highly developed analytical, technical, organizational and problem solving skills.


11. Thorough working knowledge of project management principles and techniques.


12. Must be able to handle multiple changing priorities.


13. Excellent presentation, report writing, and interpersonal skills to communicate effectively with all levels of City staff, external consultants and suppliers.

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.