Job ID #31061: Screening Officer

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #31061: Screening Officer


• Union: Non-Union  


• Job Description ID #: 2735


• Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on Wednesday May 21, 2025.
  


• Duration: up to 18 months
  


• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
  

SUMMARY OF DUTIES

Reporting to the Manager Parking Enforcement and School Safety, responsible for the review and disposition of disputed Administrative Penalty Notices issued for municipal by-laws.  Reviews Administrative Penalty Notices in person, by telephone, email and by correspondence, making decisions on the status of the Penalty Notice.  Records decisions and comments in appropriate database and maintains information.

GENERAL DUTIES

Provides information to members of the public related to Administrative Penalty Notices and the Administrative Penalty System processes as they relate to municipal by-laws and related policies for the City. 

Explaining and applying regulations, governing by-laws or policies, carry out assignments and apply them to specific situations.

Participating in providing input in creating of policies and procedures for related to the Administrative Penalty System By-law.

Prepares requests for extension of time to pay for Parking Infraction Notice.  Attends Appeals Hearings for POA matters and negotiate agreements related to Hearings including joint submissions.

Correspond with the Ministry of Transportation related to plate denial status.

Prepares evidence packages for Hearing Officer to review for each Parking Penalty Notice appealed.

Schedules Administrative Penalty Hearings.

Assembles evidence respecting property ownership and authorized complainants for private property cases.

Reviews payment disputes in co-operation with Revenue Control staff.

Attends meetings and effectively communicates information related to the Administrative Penalty System Program.

Monitors new legislation affecting Administrative Penalties, Screenings and courtroom policies and procedures.

Managing conflict, maintaining decorum and acting at all times with integrity and honesty.

Provides Management and Supervisory staff with performance issues with respect to the issuance of Administrative Penalty Notices and Administrative Penalty processes for them to review and address with staff in their respective areas.

Liaise with staff in HMPS Office and Municipal Service Centres to provide information on Administrative Penalty Notices as subject matter experts.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Performs other duties as assigned which are directly related to the responsibilities of the position.

QUALIFICATIONS

1.    Demonstrated knowledge of By-law Enforcement normally acquired by the completion of a Community College Diploma in Law and Security or equivalent combination of education and previous demonstrated experience directly related to By-law Enforcement.

2.    Demonstrative administrative, municipal and customer service experience in a related operations environment.  Preference will be given to candidates with direct Administrative Penalty experience.

3.    Must possess highly developed interpersonal skills, organizational and time management including sound judgement and a proven ability to deal with people/conflict, using tact and professionalism.

4.    Previous experience or training in mediation and/or dispute resolution is an asset.

5.    Excellent verbal and written communication skills to deal effectively with all levels of staff, elected officials and the public.  Excellent people skills with a strong emphasis on high quality customer service and emotional intelligence.

6.    Working knowledge of computer programs used in the Section, such as Hansen, MES Officer, Excel, Word, Outlook, GIS, and Amanda.

7.    Working knowledge of the Municipal Act, the Provincial Offences Act, Highway Traffic Act, Municipal By-laws and any related regulations.

8.    Skills in stress management with an ability to function effectively in a fast-paced work environment.

SALARY: Salary Grade 4

HOURS: 35 per week

THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THE POSITION AND THE WORKPLACE.

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.