Job ID #31098: Attendance Management Specialist

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #31098: Attendance Management Specialist 


• Union: Non-Union  


• Job Description ID #: 7157


• Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on May 28, 2025.


• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
  
  
  

SUMMARY OF DUTIES

Reporting to the Manager Transit Support Services, is responsible for the administration, analysis, creation, and implementation of the attendance management system, programs and processes for the transit division.  Working in compliment to the overall Corporate Attendance Support Program and Return to Work services. Provides guidance to staff in a multi-functional diverse workforce engaged in delivery of services to the public by planning and supporting all aspects of attendance management.  

Accountable for achieving departmental goals and objectives through the effective and efficient use of financial and staff resources providing leadership to staff and support to senior management related to attendance playing a major consultation role in defining policies, procedures and guidelines that affect attendance issues.

The position will support the execution of, and adherence to Human Resources policies, procedures and guidelines that affect attendance issues.

Creates, analyzes, evaluates, reports and recommends on the sections staff performance against internal and external benchmarks related to attendance management.  Designs and implements strategies to improve effectiveness and efficiency aligned to the divisional goals and objectives and within the overall Corporate Attendance Support Plan.
Sets above average standards and leads by example.

Responsible for compliance to legislated requirements including: the Occupational Health & Safety Act, Workplace Safety Insurance Board, Employment Standards Act,

RESPONSIBILITIES

Assumes accountability and responsibility for implementing strategies in support of attendance management programs for transit division. Ensure service quality, cost effective and timely service delivery and legislative compliance and monitors the progress of major attendance support program initiatives.

GENERAL DUTIES

Implements programs, procedures, processes and control measures to direct the Attendance Management Program specific to the Transit division.

This involves:

·     Taking the lead role in defining procedures and guidelines within transit for the Attendance Support Program and workforce availability. Creating, developing and implementation related to short/long range plans.

·     Analysing trends and factors affecting absenteeism; consultation with the transit leadership team to help support service delivery and business operations. 

·     Provide unhindered support and consultation to all levels of management; Superintendents, Managers and the Director on issues related to absenteeism and attendance management. Provide advice and guidance on control measures, procedures and processes.

·     Deal with complicated attendance and absenteeism related individual cases, maintain, monitor and track   records, and ensuring that they are resolved at the effectively and efficiently at the earliest.

·     Ensuring that all employees are treated fairly, with dignity and in accordance with Corporate policy, Union Agreements and applicable Government legislation.

·     Ensuring that working groups are taking appropriate action to reduce their absence rates to meet their committed goals.

·     Preparing and presenting various reports, analyses and recommendations related to the work.

·     Develops plans and supports policies, makes recommendations to the Manager on project priorities, means of resourcing and related cost implications.

·     Ensures that appropriate action is recommended for employees who do not work in compliance with attendance management policies and procedures.

·     Promotes teamwork and integration within Transit, with other Divisions, Departments and other parties participating in cross-functional, cross-program stake holder initiatives.

·     Respond to issues and queries raised by Council as channelled through the Director on all aspects of absenteeism.

·     Responsible for the establishment, maintenance and monitoring of quality assurance and continuous improvement programs in attendance support programs.

·     Performs other related duties as assigned.

QUALIFICATIONS

1.  Demonstrated knowledge of attendance management theories and principles normally acquired by attaining a diploma or degree in Social Sciences, Psychology, Business Administration or an equivalent combination of education and relevant work experience. Six Sigma Lean or PMP certification a definite asset.


2. Demonstrated expertise and experience working with attendance management.
   


3. Public sector experience in an operations environment, preferably with transit knowledge.


4. Previous experience in a supervisory/managerial/lead or similar position dealing directly with


5.  A thorough knowledge of employment and related legislation including but not limited to Employment Standards Act, Human Rights Code, Labour Relations Act, Workplace Compensation Act coupled with sound human resources practices.


6. Proven consultation skills at all levels, which demonstrates an ability to apply a broad perspective requiring an integrated knowledge of human resources management, related disciplines and business processes.


7. Demonstrated ability and experience in working with a large staff in a results oriented environment with a strong track record of managing employee relations in a multi-functional diverse workforce. Preference will be given to candidates with experience in a unionized environment
   


8. 
   Possesses a demonstrated record of guidance, data analytics, customer focus, innovation / creativity, team advocacy, empowerment and staff development and is result orientated.


9. Previous experience implementing policies, procedures and guidelines. Demonstrated experience with quality assurance, continuous improvement and change management programs.
   


10. Possess experience in designing and delivering customer focused programs and services. Highly effective leadership, facilitation, presentation, interpersonal and organizational skills.  Strong verbal and written communication skills.


11. A thorough knowledge of computer software applications including Microsoft Outlook, Word, Excel, PowerPoint and database applications. Knowledge of PeopleSoft and Trapeze would be strong asset.


12. Ability to deal effectively and tactfully with elected officials, representatives of other levels of government, management, peers, staff and the general public.


13. Demonstrated knowledge of the Health and Safety Act and applicable regulations as it relates to the position.
    


14. Must possess a valid Class “G” Ontario Driver’s Licence.

SALARY:

Grade 5

HOURS:

35 per week

NOTE 1:

Applicants must be available for rotating shifts including days, afternoons, nights and weekends.

THE INCUMBENT SHALL COMPLY WITH ALL HEALTH AND SAFETY POLICIES AND PRACTICES FOR THIS POSITION AND THE WORKPLACE

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.