Job ID #32089: Senior Project Manager, Enterprise Time & Attendance System

Contribute to the City of Hamilton, one of Canada’s largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #32089: Senior Project Manager, Enterprise Time & Attendance System


• Union: Non-Union


• Job Description ID #: A15894


• Close date: Interested applicants please submit your application online at www.hamilton.ca/city-council/jobs-city by 4:00 p.m. on July 22, 2026.


• Duration:  Up to 24 months


• Vacancy type: New position


• Internal applicants should apply with your work e-mail address. External applicants are considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.
  

SUMMARY OF DUTIES

Reporting to the Manager, HR Technology & Analytics, the Senior Project Manager will lead the end-to-end implementation of an enterprise Time & Attendance system (UKG Pro WFM) across the organization and its affiliates.

This role is accountable for delivering complex, large-scale HR technology initiatives, ensuring alignment with business objectives, operational needs and stakeholder expectations, managing vendors and system integrators, and ensuring successful adoption through strong project governance and change management practices.

GENERAL DUTIES

Lead the full project lifecycle for the UKG Pro WFM implementation, including planning, execution, monitoring, and post-go-live support. Establishes project management processes and methodologies to ensure assigned projects meet high quality standards and stakeholder expectations.

Responsible for day-to-day coordination of implementation activities, including:

• Managing internal resources


• Tracking progress against milestones


• Facilitating decision-making


• Work closely with sponsors, process owners, and subject matter experts


• Serve as the primary liaison between internal stakeholders and external Implementation Partner/System Integrator

Define project scope, timelines, deliverables, and success metrics; ensure alignment with business objectives.

Manage project scope, schedule, budget, risks, and dependencies to deliver within agreed constraints.

Develop and maintain project governance artifacts (charters, plans, schedules, status reports, etc.).

Engage HR, Payroll, IT, and business leaders to gather requirements and validate solutions. Lead cross-functional teams and foster strong collaboration across departments.

Manage vendor deliverables, contracts, and Statements of Work (SOWs).

Facilitate requirements gathering, solution design, system configuration, integration, validation, and deployment in collaboration with business and technical teams.

Serve as point-person for internal and external project communications; communicates project milestones, completion dates, costs, risks, issues, contingencies and other significant matters to team and stakeholders.

Constantly monitor and provide clear and concise status updates and reports to various levels of the organization.

Drive issues to resolution and escalating unresolved issues to the leadership team in a timely manner. Also, develop options and recommendations to drive critical decisions.

Manage risk, issues, status, communication, planning, execution, and resources as it relates to the project to meet project needs.

Support organizational change management (OCM), including communication, training coordination, and adoption strategies.

Oversee testing phases (SIT, UAT) and ensure readiness for deployment and transition to operations.

Manage project budgets, use proper planning and monitoring techniques to control project costs.

Provide input into financial forecasts and provide on-going reconciliation of resources and other related project expenses.

Performs other duties as assigned which are directly related to the responsibilities of the position.

QUALIFICATIONS

1. University Degree in field of Computer Science, Information Technology or related discipline or an equivalent combination of education and relevant business experience


2. Considerable (preference for 5+ years) experience as a Senior Project Manager, or equivalent, managing complex software implementation projects with a focus on HR Systems and Technologies like UKG Pro WFM and Oracle Fusion HCM.


3. Experience leading the execution of multiple HRIS/HCM system implementation, specifically enterprise time and attendance system like UKG Pro WFM for large organizations with 3000+ system users.


4. Must possess a detailed understanding of project management, and stakeholder & vendor management. Must have demonstrated the ability to manage multiple complex projects simultaneously and successfully, within budget, on time and with a distinctive end user experience.


5. Strategic project management experience in planning, implementation, integration, evaluation, reporting, and risk management in a public sector.


6. Demonstrated ability to effectively apply Project Management standards, techniques, best practices, methodologies and tools (e.g., MS Project). Experience in implementing multiple projects following Agile methodologies is strongly preferred


7. In-depth Knowledge of the SDLC, project management life cycle, and change management principles.


8. PMP/CAPM certification, or in progress is strongly preferred.


9. Highly effective leadership, decision making, facilitation, problem-solving, communication, presentation, interpersonal, negotiation and conflict resolution skills. Demonstrated ability to effectively lead technical and business subject matter experts as part of a high-performance team


10. Excellent organizational, time management and multi-tasking skills. Works effectively under time pressure to meet deadlines, balance work priorities and resolve problems in a timely manner


11. Excellent critical thinking, evaluation and analytical skills in the development and assessment of project proposals, requirements, scope, solution delivery options (buy, build, request for proposals) and cost analysis, as well as solution-based thinking


12. Excellent ability to perform project control activities, including managing scope, time, cost & quality, status reports, financial health reports, meeting minutes, and coordinating staffing activities.


13. Excellent writing and presentation skills, including the ability to analyse complex situations, distil issues, develop insights, and synthesize recommendations to present information in concise meaningful ways and in a non-technical and non-financial manner.


14. Proven ability to build, manage and foster a team-oriented environment. Has the ability to develop, maintain, strengthen and repair partnerships with others inside or outside of the organization to elicit cooperation.


15. Proven ability of resource planning for team and project assignments, including collaborating with the resource managers to manage resource forecasts.


16. Demonstrated knowledge and skills in business process analysis and quality assurance methodologies.


17. Highly developed understanding of SaaS applications and related technologies, including knowledge of systems integration architecture and middleware concepts and tools.

WORK CONDITIONS

• Hybrid (Remote/Home & Work Place) telecommuting work model-based role


• Must be able to sit/stand for prolonged periods of time using video-based technologies

HOURS:

35 per week

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes. Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship.  If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.