The Sales Representative – New Installations(NI) identifies opportunities through key customer contacts and industry information. This role locates sources for sale of company products and services, prepares documentation for prospective and current customers and ensures it is communicated appropriately.

Portfolio Growth and Retention

• Understand financial goals and expectations of company, and meet and/or exceed assigned sales and customer objectives


• Plan, develop and implement NI sales strategies to lead negotiations that are consistent with internal strategy while, at the same time, reflective of customer requirements and competitive offerings


• Assemble and present information for NI offerings


• Identify and pursue potential customers to drive and support strategic growth objectives


• Analyze customer needs and secure desirable business through application of company products and services


• Support Existing Installations Sales in obtaining maintenance agreements and renewal of existing agreements through offering modernization solutions


• Source, analyze, communicate and apply competitive data for competitive advantage to company, and provide recommendations for market target pricing

Process/Project Management and Administration

• Develop sales proposals for NI and prepare estimates for the sale of company products and services


• Assure full utilization of systems and follow best demonstrated practices (BDP)


• Prepare and maintain required customer information and files in accordance with established procedures


• Work in cooperation with Contract Control on sales contract agreements


• Accounts receivable management for assigned accounts, and expedite final payment on new installation/modernization projects when the elevator is completed


• Participate in company professional development programs to enhance working knowledge of elevator company products, services and procedures


• Work in cooperation with Fulfillment Team to ensure proper project management, e.g. complete booking papers and design details, upload project data, material ordering

Customer and Account Management

• Build and maintain favorable client relationships


• Ensure customer needs or enquiries are met in a prompt, professional manner through effective communications, and follow customer complaints to satisfactory resolution


• Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and employee resources disruption is minimized


• Assist architects and/or developers with application of company products through layout data and specifications