Junior Application Support Analyst

Tech Talent International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US and Europe.

We currently have a role as a Junior Application Support Analyst with our large consulting client, working onsite at a major financial services client in the downtown Montreal area.

Role: Cybersecurity - Junior Application Support Analyst

Type: Permanent or Contract 40 hrs/week

Location: Hybrid - Downtown Montreal, QC -(roles starts off 5 days in office for 1st 3 months, then turns into hybrid setup 3 days onsite, 2 days from home)

Salary: $55,000 - $60,000 + 9% bonus + 3-5 weeks paid vacation + RRSP contribution + benefits + sick/personal days

Role Overview

Responsibilities

Deliver day-to-day services to clients investment and corporate banking units and their clients as part of the Global Business Service Unit (GBSU) Canada.

• Support and enhance CI/CD pipelines (GitHub Actions), including build, test, security scanning, and deployments.
• Troubleshoot CI/CD pipeline failures and support release activities.
• Support DevSecOps practices, including vulnerability remediation, audits, and compliance evidence collection.
• Perform certificate renewals, secrets rotation, and environment changes.
• Integrate and maintain automated testing (unit, component, system) within pipelines.
• Provide Level 2/3 production support, with limited Level 1 support.
• Monitor batch jobs and scheduling tools such as AutoSys or Airflow.
• Investigate production incidents, perform root cause analysis, and implement fixes or workarounds.
• Perform basic Linux and Windows system administration and troubleshooting.
• Coordinate with infrastructure, development, security, and global support teams.
• Participate in change management processes, production releases, and maintenance weekends.
• Continuously improve monitoring, documentation, and automation.

Requirements

• Ability to read code and develop intermediate-level scripts and programs to support complex applications.
• Ability to work with APIs and write programs to develop or consume existing APIs.
• Ability to prioritize production issues based on business impact and urgency.
• Experience with scripting languages such as PowerShell, Batch, and Unix.
• Experience with relational databases.
• Ability to handle multiple tasks and prioritize activities across multiple applications.
• Knowledge of the financial industry.
• Strong troubleshooting and analytical skills.
• Automation-first mindset.
• Ability to prioritize issues based on business impact.
• Strong communication and collaboration skills.
• Ability to work effectively in fast-paced production environments.
• Awareness of system-wide impacts and operational risk.
• Fluency in English and French.

Nice to have

• Python scripting experience.
• Basic Java knowledge.
• Cloud exposure, particularly Azure.
• Experience with Docker and Kubernetes.
• Experience using Airflow.
• Knowledge of APIs, networking concepts, firewalls, and whitelisting.
• Experience with JIRA or similar ticketing tools.
• ITIL or FRM certification.