Junior Call Centre Associate

About the Role

We are looking for a confident and customer-focused Junior Call Centre Associate to support our marketing and customer engagement campaigns. This entry-level role is ideal for someone who enjoys speaking with people, building rapport, and gaining hands-on experience in a fast-paced, marketing-led call centre environment. You will play a key role in representing the brand, supporting customer enquiries, and contributing to lead generation and campaign success. Full training is provided.

Key Responsibilities

• Handle inbound and outbound calls in line with marketing campaigns
• Engage customers to promote products, services, and brand initiatives
• Support lead generation and appointment setting activities
• Respond to customer enquiries and provide accurate information
• Maintain detailed records of customer interactions and outcomes
• Support campaign tracking and performance reporting
• Work closely with marketing and sales teams to ensure consistent messaging
• Deliver a professional and positive brand experience on every call

Skills & Requirements

• Confident and professional telephone manner
• Strong communication and listening skills
• Customer-focused and results-driven attitude
• Ability to work in a fast-paced, target-driven environment
• Good organisational and time-management skills
• Basic computer and data entry skills
• Reliable, punctual, and eager to learn
• No previous call centre experience required, full training provided

What We Offer

• Comprehensive training and ongoing coaching
• Clear progression opportunities into sales, account management, or team leadership roles
• Supportive and collaborative team culture
• Hands-on experience working on live marketing campaigns
• A dynamic and energetic working environment

This role is ideal for individuals looking to build a career in customer engagement, sales, or marketing within a call centre setting.