Keyholder

YOUR NEW ROLE

We’re looking for a natural leader and strong connector to join the Herschel Supply Co. Robson Street crew as a Keyholder. This role is a step up from Sales Associate, with added responsibility for leading the floor, supporting daily operations, and keeping the vibe high when store management is away. You’ll set the tone on shift, coach team members, and ensure every customer leaves with a standout Herschel experience. Reporting to the Store Manager and Assistant Store Manager, you’ll play a key role in bringing our brand to life in-store, while helping the team succeed together. This is a full-time, permanent position.

A DAY IN THE LIFE

At Herschel, every day brings something new - and as a Keyholder, you’re right at the center of it all. You’ll balance customer experience, sales, and team leadership, making sure the store runs smoothly and the energy stays high.

Here’s what your day might look like:

• Open and close the store, keeping everything running properly and on time


• Lead the sales floor, setting the pace and delegating tasks as needed


• Jump in to serve customers with authentic energy and strong product knowledge


• Coach and support Sales Associates, giving feedback and encouragement throughout the shift


• Keep the store looking sharp: clean, organized, and merchandised to standard


• Stay on top of stock - from receiving shipments to restocking and prepping the floor


• Run transactions with accuracy and confidence on POS and mobile systems


• Drive results by keeping KPIs top of mind and inspiring the team to hit goals together


• Be the go-to support for customer concerns, turning challenges into positive outcomes


• Stay connected to new product launches, brand initiatives, and store events - and help bring them to life with your team

ABOUT YOU

• A natural leader who can energize and motivate others


• Previous retail experience (Key Holder or established Sales Associate level preferred)


• Friendly, authentic, and confident in creating next-level customer experiences


• Strong communication skills - you can coach teammates as easily as you can connect with customers


• Organized and reliable, with the ability to juggle multiple priorities


• Comfortable making decisions on the floor when leadership isn’t present


• Flexible to work weekends, evenings, holidays, and special events


• Results-driven with a growth mindset - open to feedback and always looking to learn


• Visual merchandising or inventory experience is a strong asset

AVAILABILITY

Full time Keyholders are expected to work 25-40 hours per week, with flexibility to work opening and closing shifts, evenings, weekends, holidays, and special events. Availability on at least one full weekend day is required. 

WAGE BAND

$19.50 - $20.75 per hour depending on experience