Knowledge Architect

Responsibilities

• Develop and implement strategies for effective knowledge sharing across the organization, including maintaining and enhancing the Knowledge section of PCL’s SharePoint‑based intranet.


• Oversee the creation, revision, organization, and governance of corporate knowledge documents, including Business Guides, Best Practices, Mandates, Directives, and Policies.


• Coordinate regular reviews with subject matter experts to ensure content remains accurate, relevant, and up‑to‑date, and proactively update, archive, or retire outdated information.


• Design and maintain document taxonomy and metadata standards to improve searchability and content retrieval across the organization.


• Serve as a SharePoint subject matter expert, providing guidance on structure, navigation, permissions, workflows, and user experience optimization.


• Collaborate with corporate departments and district teams to support local knowledge areas while maintaining alignment with corporate standards and taxonomy.


• Provide editorial oversight, including editing and proofreading, to ensure clarity, consistency, tone, and alignment with corporate communication standards.


• Analyze data such as search trends, page views, and user feedback to identify content gaps and prioritize improvements.


• Explore and evaluate new tools and technologies — including AI‑enabled solutions — to enhance knowledge management processes and recommend opportunities for adoption.


• Build strong, trusted relationships with internal stakeholders and act as an advisor on knowledge‑related matters.

Qualifications

• Bachelor’s degree in Information Management, Knowledge Management, Library/Archive Science, Business Administration, or a related field, or an equivalent combination of education and experience.


• Proven experience in a knowledge management, information management, or content management role (e.g., Knowledge Manager, Technical Writer/Editor, or similar).


• High proficiency with Microsoft Office 365 and SharePoint, with the ability to design, manage, and optimize intranet content and document libraries.


• Strong technical writing, editing, and proofreading skills with exceptional attention to detail.


• Ability to understand and work with construction‑related or technical content, or demonstrated ability to learn industry terminology quickly.


• Excellent communication and interpersonal skills, with the ability to engage stakeholders at all levels of the organization.


• Highly organized, self‑directed, and comfortable managing multiple priorities and review cycles.


• Analytical mindset with the ability to use data to inform decisions and improvements.


• Adaptable, proactive, and energized by continuous improvement and change.


• Certification like Project Management Professional (PMP) or Change Management considered an asset.