L1/L2 Application Analyst - Global Banking

Tech Talent International (SI) supplies technical talent to a variety of clients ranging from Fortune 100/500/1000 companies to small and mid-sized organizations in Canada/US and Europe.

We currently have a role as a L1/L2 Application Analyst - Global Banking with our large consulting client on a long term project with a major banking services client in the downtown Montreal area.

Role: L1/L2 Application Analyst - Global Banking

Type: Permanent or Contract 37.5 hrs/week

Location: Hybrid - Downtown Montreal, QC -(roles starts off 5 days in office for 1st 3 months, then turns into hybrid setup 3 days onsite, 2 days from home)

Salary: $95,000 - $100,000 + 9% bonus + 3-5 weeks paid vacation + RRSP contribution + benefits + sick/personal day + cell phone allowance + discounts for public transit and may other perks

Position Overview

The end client has a presence in 75 countries with more than 180,000 employees, including 140,000 in Europe. It ranks highly in its two core activities: Retail Banking & Services (comprised of Domestic Markets and International Financial Services) and Corporate & Institutional Banking. In Europe, the Group has four domestic markets (Belgium, France, Italy and Luxembourg) and the Personal Finance group is the leader in consumer lending. The client is rolling out its integrated retail banking model across Mediterranean basin countries, in Turkey, in Eastern Europe and a large network in the western part of the United States. In its Corporate & Institutional Banking and International Financial Services activities, the client also enjoys top positions in Europe, a strong presence in the Americas and solid and fast-growing businesses in Asia-Pacific.

REPORTS TO: Manager – CE&P APS

RESPONSIBILITIES

Production Support

Act as first line of contact for production environment and provide Level1 /Level2 functional and technical support.

Coordinate with Level3, DEV and Infra teams about new and recurring production issues and help in root cause analysis and timely resolution.

Pro-actively monitor, manage and improve availability and performance of the production environments and application layers to middleware and databases.

Monitor application components and in-out data with the help of provided tools and act proactively to prevent data issues, performance issues and application crash.

Ensures issues/incidents are logged in the incident management system on time with relevant details (description, root cause, outage, downtime, dependencies, executive summary etc.)

Liaise and communicate with upstream / downstream applications support teams for timely data flow and resolving any open issues.

Contribute in projects related with updates, upgrades, obsolescence and vulnerabilities. Making sure these software/hardware updates/upgrades are meeting timeline.

Maintain and create procedure and process documentations.

Release, Maintenance and Project:

Participate in release cycles for functional validation on staging, pre-production and production environments.

Release deployment, post release checks, follow communication.

Liaises with the Development teams to ensure enhancements and bug fixes are prioritized.

Participates in regular and required DRP and BCP exercises.

Coordinate with Infrastructure teams on events of patching & upgradation of servers to ensure the applications are stable & running after the infra work.

Execute and or coordinate related projects like obsolescence, migrations, application upgrade and IV2 (Cloud)

KEY SKILLS AND QUALIFICATIONS

EDUCATION

Master/Bachelor or degree in Computer Science or IT Systems

Minimum 5 years' of Application Production Support experience

Technical Skills:

Excellent experience on systems like Windows, UNIX and Linux

Excellent knowledge of databases like Oracle and SQL

Working experience of IT tools like Geneos, ServiceNow, Autosys, Jenkins, Dynatrace etc.

Working knowledge or familiarity scripting skills Perl, Python and PowerShell

Working knowledge of file transfer protocols/tools like - CFT, FTP & SFTP

Leadership & Communication:

Autonomous, self-motivated and motivate new joiners in team, mentor for new joiners in team.

Train new and existing members - to improve their knowledge and skillsets

Improve and improvise the existing and new process / procedures to reduce the wastages and make the team more efficient and effective.

Excellent communication skills to review the incidents, change, problem and other management procedures, processes and guidelines

Able to confidently engage with stakeholders on topics related to application and production support

Openness to accept the new problems and issues and look for ways to solve.

Positive attitude to own existing and new issues in the applications and productions. Find ways to, collaborate to find solutions to the problems.

Availability:

Flexible in working on public holidays and weekend support

Flexible in working in different shifts (as required)

A recruitment policy that promotes equity and diversity: