Lab Services Account Manager

C-Therm is recruiting for a Lab Services Account Manager with a strong background in chemistry, engineering, or laboratory environments. This position is ideal for an individual eager to apply their scientific knowledge and skills in a dynamic, customer-focused role. This position is located in our Fredericton, NB office.

Who is C-Therm?

C-Therm’s purpose is to simplify thermal conductivity testing for the materials of tomorrow. Some of C-Therm’s clients include NASA, 3M, Honeywell, DuPont, Intel and the UK Department of Defense. Operating in a diverse range of industries from textiles to electronics in over 60 countries, C-Therm’s business truly spans the globe. As C-Therm continues to grow its team, it is seeking individuals who reflect our core values: Customer-Focused, Collaboration, Initiative, and Mastery. Think you might fit on our team? Learn more about what it is like to work at C-Therm and hear from some of our current team 

members here.

What an Account Manager will do here…

The objective of the Account Manager is to execute key customer fulfillment and support activities to meet the needs of clients and customers, working directly with the Operations Team.

Duties will include, but are not limited to:

• Serving as main point of contact for clients


• Updating and maintaining customer records on Salesforce CRM and other platforms


• Order fulfillment administration


• Introductory customer communication for initial technical support and general inquiries


• First-tier sales support, liaising with Subject Matter Experts and Sales Executives as required


• Additional reporting, administration and tracking activities as required

What will make you the perfect candidate...

• Possess a keen interest in science


• Willing to learn a wide variety of skills and tasks related to technical subject matter


• Working knowledge of Excel and all basic MS Office programs


• Bachelor’s or College degree in any STEM field (BSc Chemistry or Engineering, Chemical Technologist, etc.)


• Written and Spoken Competency in English; Knowledge of a 2nd language a significant asset


• Excellent interpersonal, oral, and written communication skills


• Highly organized and can work independently


• Strong attention to detail and results oriented

What we have to offer…

C-Therm provides a flexible and dynamic work environment with competitive compensation. There is no cap on your earning potential. We offer a comprehensive PTO package, which includes personal days, sick leave, and vacation time. Our team enjoys bonus time off between Christmas & New Year’s. Our benefit package includes health, dental, life insurance, LTD, an Employee Family Assistance Program, Virtual Health Coverage, worldwide travel coverage and more!
We celebrate diversity, encourage growth, and prioritize well-being. If you’re seeking a dynamic, results-focused career, we invite you to explore the exciting opportunities within our team. 

How to apply…

All qualified applicants are requested to kindly upload a cover letter along with a current resume via the job posting on BambooHR. C-Therm greatly appreciates all interest in the position, however only those applicants selected for an interview will be contacted.