Landlord Liaison

Job Type: Permanent Full-Time (8am to 4pm, Tuesday to Saturday)

Pay:  $24.95 per hour plus benefits

About the Role

We’re looking for a Landlord Liaison to join our team at Alpha House. Using the Housing First Approach, the Landlord Liaison works in collaboration with other Alpha House programs to find suitable accommodation for people experiencing homelessness, many of who are individuals with addictions and or mental health issues. The goal of this position is to assist the individual in obtaining housing by connecting with landlords that are willing to rent to our clientele. This position will entail meeting with landlords in the community, doing viewings and helping to
resolve issues. Your responsibilities would include:

• Research, investigate, negotiate and view housing opportunities on behalf of our
  clients


• Engaging with landlords to access private market housing opportunities for
  clients that are safe, well maintained and affordable


• Act as the first point of contact for landlords, providing information, education and
  support regarding housing issues to maintain successful partnerships


• Respond and support landlords by troubleshooting & problem-solving issues
  related to tenancies and provide conflict resolution in partnership with the Case
  Worker and client, to avert potential eviction


• Maintains housing files, case notes, move in paperwork, insurance forms and
  daily stats.


• Ensure move-in and move-out inspections are completed, and if necessary,
  perform minor building repairs and maintenance, and or obtain quotes for repairs
  or other costs


• Evaluate damage claims submitted for accuracy, appropriateness and costs


• Liaison with community agencies and businesses to fulfil program needs


• Working in collaboration with the Case Worker, provides support services to
  clients at risk of eviction


• Maintains confidentiality at all times
  Demonstrating empathy and acts in a professional, non-judgmental, discreet and
  caring manner with all clients and serve as a role model


• Maintains positive working relationships with Alpha House team members as well
  as other business and agencies as required


• Understanding of the Residential Tenancy Act (RTA), and ensures the agency
  and clients are in compliance with same

About You

The ideal candidate would have the following:

• Completion of at least a one year of post-secondary education from a public educational institution, or working towards
  one


• Alberta Class 5 (Non GDL) driver license, clear five year driver's abstract, at least three years of driving experience


• Team player, who can also work independently and is able to take initiative


• Strong verbal and written English communication skills


• Strong interpersonal communication and customer service skills and the ability to
  communicate showing respect and dignity as well as with discretion and maintain
  confidentiality of clients


• Proven conflict resolution, negotiation, mediation and advocacy skills


• Highly resourceful, organized with strong documentation skills and the ability to
  multi task and set priorities


• Preference will be given to those with experience in rental property management
  (tenant disputes, eviction notices, etc).


• Awareness and understanding of barriers to housing for high-risk individuals


• Time management skills, multitasking skills, and the ability to prioritize tasks with
  minimal supervision.


• Knowledge and awareness of residential tenancy act


• Computer literacy, including effective working skills of MS Word, Excel, Power
  Point and Outlook


• Consistently demonstrate ability to take the initiative to make decisions/choices
  without direct supervision


• Be able to physically assist clients from prone to sitting or standing, and vice versa


• Able to provide a Vulnerable Sector Search, valid within the last six months, that does not contain any results material to the position


• A reliable vehicle that can be used for business purposes


• Be physically able to assist clients with move in’s/out as well as cleaning (which
  may involve bodily fluids), lifting up to 35 lbs


• Ability to complete privacy training & “It’s your Move” training, or equivalent Patient Lift training

About Alpha House:

Alpha House is dedicated to providing safe, caring, and respectful environments for individuals dealing with addiction and mental health challenges. Our team is passionate about making a difference in the lives of those we serve, offering comprehensive support and resources to help individuals on their journey to recovery and stability. We believe in meeting people where they are at and offering practical, compassionate, and professional support throughout their journey.

Benefits of working at Alpha House

• Meaningful work supporting vulnerable populations


• Medical and Dental Benefits after six months of continuous work


• Personal Development and training opportunities

If this role sounds like something you are interested in, we urge you to apply!