Lead, HR Process & Documentation

At CAAT, we’re passionate about what we do. And it shows!
 

Here, you’ll find a cultural spark in everything we do – from the way we partner with members and employers, to the way we work, collaborate, and grow. It doesn’t just feel different at CAAT. It is different. We’re one of the fastest-growing pensions in the country for a reason. We challenge the status quo, making a real impact on the hundreds of employers we serve – from education institutions to major corporations and household brands. And we’re just getting started. Driven by core values and a shared purpose, we’re fierce champions for better retirement security, known for our can-do culture where everyone plays a role in bringing our vision to life. If this sounds like a fit, we’d love you to be a part of it.

About the Role:

Please Note: This is an 18-month fixed term position.

The Lead, HR Process & Documentation is responsible for establishing a structured, scalable foundation for HR policies, processes, and knowledge management. This role will lead the end-to-end creation, standardization, and documentation of HR processes, ensuring consistency, clarity, and governance across the function.

Working closely with HR leaders and stakeholders, the role will translate current practices into clear, standardized documentation, identify gaps, and implement sustainable frameworks for policy management, process design, and knowledge sharing.

As The Newest Member of Our Team, You’ll:

• Develop and maintain a comprehensive inventory of all HR policies, guidelines, and related documentation
• Assess current-state HR processes and identify gaps, inconsistencies, and opportunities for standardization
• Design and document end-to-end Standard Operating Procedures (SOPs) across all core HR processes (e.g., hiring, onboarding, compensation changes, terminations)
• Create clear, user-friendly process maps to accompany each SOP, ensuring alignment with actual system workflows (e.g., Workday)
• Review and enhance HR guidelines to address scenarios not formally governed by policy, ensuring appropriate levels of flexibility and control
• Establish documentation standards, templates, and version control practices for policies, SOPs, and process maps
• Develop 3–5 knowledge base articles per policy and SOP to support adoption and ease of use by HR and business stakeholders
• Partner with HR Business Partners, Operations, and Centres of Excellence to validate content and ensure practical applicability
• Ensure all documentation reflects current system configurations and business processes, with particular alignment to HRIS workflows
• Recommend and implement improvements to enhance usability, accessibility, and long-term maintenance of HR documentation

To Succeed, You Bring:

• 5+ years of experience in HR Operations, HR Process Design, or HR Transformation roles
• College diploma or bachelor’s degree in human resources, business administration, or related field or equivalent in relevant work experience.  
• Demonstrated experience creating SOPs, process documentation, and process maps that can scale in a fast-paced and changing HR environment
• Experience working with Workday and documenting system-enabled processes
• Strong understanding of HR lifecycle processes, including recruitment, onboarding, job changes, compensation, and offboarding
• Experience developing or supporting HR policies and governance frameworks
• Experience in an HR environment would be an asset
• Strong process orientation with the ability to translate complex workflows into clear, structured documentation
• Excellent written communication skills, with a focus on clarity, usability, and consistency
• High attention to detail and commitment to documentation quality and accuracy
• Ability to balance standardization with practical flexibility in HR environments
• Strong stakeholder management skills, with the ability to work across multiple HR functions
• Self-directed and outcomes-focused, with the ability to manage deliverables in a project-based environment
• Proficiency in process mapping tools (e.g. Visio) and documentation platforms (e.g. SharePoint)
• Continuous improvement mindset, with a focus on building scalable and sustainable solutions
• Project management skills

The target hiring salary for this position is $96,800.00-$113,800.00. Placement within our salary range will be based on factors such as internal equity, market conditions, and the candidate’s experience, skills, and qualifications relevant to the role.

At CAAT, we believe innovation, passion, and purpose are ingredients for a great work environment. We’re incredibly proud of our people and the remarkable impact they have as catalysts for change. We’re committed to attracting and keeping great talent, which means competitive compensation, exceptional benefits, and an environment where people can grow and thrive. When you work with CAAT, you’ll enjoy:

• Opportunities to Build a Better You: We never stand still. As we grow, so do you. Enjoy a place that provides endless opportunities to learn and master your skills while cultivating new ones.

• Comprehensive & Holistic Care: Be at your best with a Total Rewards program that feeds and prioritizes your physical, mental, and financial wellness. From flexible work arrangements, comprehensive benefits to wellness incentives, and a defined benefit pension plan – we have you covered.

• A Place to Collaborate and Win: We’ve built a lively environment where creativity and open communication thrive. It’s why we’re consistently recognized as one of ‘Canada’s Most Admired Corporate Cultures’, one of ‘Greater Toronto’s Top Employers’, and one of the ‘Best Places to Work’.

• Work that Truly Matters. You’re giving Canadians the opportunity for better retirement security, and organizations the chance to do more.
   

If you believe that Canadians deserve a future where a secure lifetime retirement income contributes to their financial and overall well-being, then CAAT could be the right fit for you. Start your journey with us today. Apply now.

Learn more about us by visiting www.caatpension.ca/careers

No artificial intelligence tools are used to screen, assess, or select applicants for this position. Artificial intelligence tools may be used to help recruiters identify potential candidates on external platforms. All hiring decisions are made by human reviewers. 

Diversity, Equity, Inclusion, and Belonging (DEIB):

DEIB at CAAT means we respect and value the broadest range of experiences, geographies, gender, ethnicities, backgrounds, and perspectives as key elements of our culture. Our vision is to provide an environment where employees can bring their best, professional, authentic, selves to work.

CAAT Pension Plan is an equal opportunity employer, and we will accommodate any needs under the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code. Hiring processes will be modified to remove barriers to accommodate those with disabilities, if requested. Should any applicant require accommodation through the application processes, please contact us at [email protected] or call Human Resources at 416-673-9000 for assistance.

Vacancy: