Main Activities:
• End-to-End Product Ownership: Lead the entire product lifecycle—from discovery to delivery and optimization—ensuring measurable business outcomes.
• Strategic Influence: Collaborate with senior leadership to prioritize initiatives that drive customer engagement, deposit growth, and operational efficiency.
• Cross-Functional Leadership: Serve as the key decision-maker for product initiatives, leading alignment between Engineering, Design, Operations, Compliance, and Marketing.
• Market Leadership: Identify market opportunities through competitive analysis, customer feedback, and industry trends to inform product innovation.
• Advanced Product Roadmapping: Develop and maintain a strategic, theme-based product roadmap that balances near-term deliverables with long-term vision.
• Data-Driven Decision Making: Leverage data and customer insights to make informed product decisions and measure product success.
• Stakeholder Influence: Effectively influence senior stakeholders and cross-functional teams without direct authority to gain buy-in for product initiatives.
• Mentorship (Without Direct Reports): Act as a thought leader and mentor within the product team, guiding Product Managers in best practices and strategic thinking.
• Platform Resilience: Own the resilience strategy for Core Banking by establishing reliability targets, prioritizing hardening initiatives, and guiding cross functional decisions that reduce operational risk and improve long term platform health.
• Vendor Relationship Management: Act as a key product counterpart to core technology vendors, setting expectations, challenging architecture and delivery approaches, and driving accountability for quality, timelines, and long term platform health.
Knowledge/Skill Requirements:
• MBA or other graduate degree a plus and/or
• 8+ years of Canadian Financial Institution experience leading core banking platform (or equivalent experience) in a role such as Application Manager, Channel Manager, and Product Manager.
• Experience with core banking systems.
• Experience with deposits/payments/account management/onboarding.
• Familiar with Canadian Banking products High-interest savings account/registered products/ GICs/ Payment solutions (AFT/eTransfer/Bill payments).
• Experience with financial processes like reconciliation and transaction processing.
• Experience with CRA tax slips for all registered and non-registered products.
• Experience with FATCA/CRA requirements, CDIC FID extracts and premium reporting, KYC processes.
• Understanding of APIs and integration between backend and frontend.
• Basic understanding of cybersecurity principles.
• Payments and fintech knowledge (New payment infrastructure like RTR/Interac Instant).
• Experience working closely with technology teams in all aspects of SDLC (requirements, development, testing), including vendor teams.
• Understanding workplace collaboration tools to achieve efficiency.
• Proven track record of delivering customer-facing service enhancements on a large scale.
• Familiarity with user experience & design principles, specifically for digital interactions.
• Strong attention to detail.
• Proven ability to initiate and execute projects.
• Good verbal and written communication skills.
• Project management experience.
• Previous work experience with significant accountabilities relating but not limited to:
o Product management and product development
o Leading IT and business teams
o Influencing senior executive decisions
• Enthusiastic, thorough, inclusive and results-oriented; ability and desire to help others thrive in a dynamic team-oriented environment.
• Deep passion for first class customer experiences, innovation and delivering software.
• Excellent verbal and written communication skills, ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision).
• Work experience in facilitation and fact-based problem solving to resolve complex issues and drive actionable outcomes.
• Experience in a technology company or top-tier technology consulting firm.