Lead, Program Operations

The University Health Network, where “above all else the needs of patients come first”, encompassesToronto General Hospital, Toronto Western Hospital, Princess Margaret Cancer Centre, Toronto Rehabilitation Institute and the Michener Institute of Education. The breadth of research, the complexity of the cases treated, and the magnitude of its educational enterprise has made UHN a national and international resource for patient care, research and education. With a long tradition of ground breaking firsts and a purpose of “Transforming lives and communities through excellence in care, discovery and learning”, the University Health Network (UHN), Canada’s largest research teaching hospital, brings together over 16,000 employees, more than 1,200 physicians, 8,000+ students, and many volunteers. UHN is a caring, creative place where amazing people are amazing the world.

Job Description

Union:Non-Union
Site: Multiple sites, Main site: 750 Dundas Ave.
Department:Social Medicine & Population Health
Reports to:Senior Manager, Program Operations & Strategic Projects
Grade:D0:09
Hours:37.5 hours per week
Salary:$86,096.40– $107,620.50 annually.
Status:Permanent Full-Time
Closing Date: June 21, 2024

Gattuso Centre for Social Medicine
The Gattuso Centre for Social Medicine seeks to address health inequities, working alongside community organizations, UHN clinicians, marginalized populations, persons with lived experience, patients, and all levels of policymaking to co-design, evaluate, and scale innovative data-driven programs that lead to better health. Applying a social determinants of health approach, the Social Medicine and Population Health Program aims to bridge health services and the broader social environment of UHN’s most medically and socially complex patients with the highest needs through the design, implementation, research and evaluation of new care models and initiatives to address the health implications of inequity.

Position Summary

As a member of Gattuso Centre for Social Medicine Team, the Program Operations Lead works in support of and in good collaboration with the Social Medicine leadership team, Senior Manager, Community Health Worker Lead, clinical team and community partners to provide leadership and direction for program operations and primary care services. The position will support front line, clinical activities as part of the Social Medicine services, including the implementation and evaluation of new models of care, day to day management of the services, and is a unique opportunity in the field of social medicine at a first-of-its-kind Centre.

The principal responsibilities include: maintaining responsibility for the effective and efficient management of the clinical services; providing leadership and direction to the interprofessional and administrative team and community staffing partners operating in Social Medicine program spaces; assuming responsibility for the effective oversight of operational details, patient care and quality; performing corporate management responsibilities; performing cross-functional duties, as assigned or requested; performing other duties consistent to the job classification, as required.

Duties

• Responsible for the day to day management and organizational effectiveness of the clinical operations in Social Medicine program spaces
• Ensures program goals and objectives are aligned with the hospital’s strategic business objectives
• Facilitates the interprofessional team model, ensuring that the model of care delivery is consistent with UHN mission, vision, values and strategic plans
• Facilitates the development of service delivery solutions by collaborating and/or coordinating with community partners, physicians, managers of other interprofessional teams, units/departments to ensure continuity and optimal patient care and social support
• Supports the implementation of best practices, quality documentation and accountability models
• Evaluates the patient care and social support, planning and implementation processes within the department; liaising and collaborating with the Management Team to ensure the program’s patient population is provided optimal care
• Communicates and disseminates relevant information to staff through team meetings, in-services and other appropriate communication media (e.g. email, shared drive)

Qualifications

• Successful completion of a bachelors’ degree in a regulated health profession or recognized equivalent required
• At minimum four years practical and related experience, experience in a hospital or primary care environment would be an asset.
• Strong knowledge of, and familiarity with the principals of population health and health equity
• Experience in maintaining high quality practice in the clinical and community environment
• Ability to provide duties in a professional manner and produce high quality work
• Exercise and initiative and good judgement with the ability to multi-task
• Compliance with confidentiality requirements
• Effective organizational, communication, and interpersonal skills
• Knowledge of applicable legislative, UHN and/or departmental policies
• Client service oriented, with the ability to effectively work with diversity and appreciate that people with different opinion, backgrounds and characteristics bring richness to the challenge or situation at hand
• Leadership or project management experience preferred
• Membership in good standing with a Regulated Health Professional College, if applicable

Additional Information

In addition to working alongside some of the most talented and inspiring healthcare professionals in the world, UHN offers a wide range of benefits, programs and perks. It is the comprehensiveness of these offerings that makes it a differentiating factor, allowing you to find value where it matters most to you, now and throughout your career at UHN.

• Competitive offer packages
• Government organization and a member of the Healthcare of Ontario Pension Plan (HOOPP https://hoopp.com/ )
• Close access to Transit and UHN shuttle service
• A flexible work environment
• Opportunities for development and promotions within a large organization
• Additional perks (multiple corporate discounts including: travel, restaurants, parking, phone plans, auto insurance discounts, on-site gyms, etc.)

Current UHN employees must have successfully completed their probationary period, have a good employee record along with satisfactory attendance in accordance with UHN's attendance management program, to be eligible for consideration.

All applications must be submitted before the posting close date.

UHN uses email to communicate with selected candidates. Please ensure you check your email regularly.

Please be advised that a Criminal Record Check may be required of the successful candidate. Should it be determined that any information provided by a candidate be misleading, inaccurate or incorrect, UHN reserves the right to discontinue with the consideration of their application.

All UHN Employees are required to be fully vaccinated with a COVID-19 vaccine series, approved by Health Canada or the World Health Organization, as a condition of hire. Proof of COVID-19 vaccination will be required. Should you be the successful candidate, you will be required to comply with UHN’s mandatory Vaccination Policy that is in effect.

UHN is an equal opportunity employer committed to an inclusive recruitment process and workplace. Requests for accommodation can be made at any stage of the recruitment process. Applicants need to make their requirements known.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.