Lead Valet Driver

Concord Parking is Hiring a Lead Valet Driver!

Location: Vancouver, BC (Oakridge Park)
Schedule: Shifts between 11:30 AM – 12:00 AM (7 days/week availability required)
Hours: Up to 40 hours/week
Pay Rate: $27.49/hour
Employment Type: Full-Time

Overview

Concord Parking is seeking a Lead Valet Driver to support valet operations at Oakridge Park, a premier luxury destination in Vancouver.

In this role, you will lead shift operations while ensuring a seamless, high-end guest experience. You will coordinate valet drivers, manage vehicle flow, oversee key and equipment handling, and maintain operational excellence in a fast-paced, customer-focused environment.

This is a hands-on leadership role requiring professionalism, strong communication, and attention to detail.

Responsibilities

• Lead valet operations during assigned shifts and support overall team performance
• Coordinate break rotations and manage staff coverage based on demand
• Ensure smooth vehicle flow for guest arrivals and departures
• Safely operate and park guest vehicles following all site procedures
• Conduct vehicle inspections (condition, fuel levels, odometer readings)
• Maintain strict key control and secure handling procedures
• Communicate real-time updates on vehicle status, delays, and operational issues
• Support both podium and driver operations during high-volume periods
• Provide exceptional customer service in a luxury environment
• Assist guests with valet procedures, inquiries, and requests
• Monitor site safety, traffic flow, and pedestrian awareness
• Ensure compliance with health, safety, and company procedures
• Handle guest concerns professionally and escalate when necessary
• Assist with opening/closing procedures and maintain site cleanliness
• Maintain accurate records using handheld technology

• Valid Class 5 Driver’s License
• Ability to drive manual transmission vehicles
• Clean driver’s abstract (no more than 1 minor infraction in the last 3 years)
• Minimum 3 years of experience in valet, hospitality, parking, or customer service
• Minimum 1 year of leadership or shift coordination experience
• Strong communication skills in English (written and verbal)
• Comfortable using technology and handheld devices
• Ability to work in a fast-paced, high-pressure environment
• High attention to detail and strong customer service mindset
• Ability to stand and walk outdoors for full 8–10 hour shifts
• Ability to walk 10–15 km per shift

Nice to Have:

• Experience resolving customer complaints
• Grade 12 or equivalent education
• Mandarin language skills
• Professional driving experience

• Competitive hourly wage with performance-based increases
• Extended health benefits after 6 months (full-time eligibility), including:
• Life insurance
• Dental coverage
• Prescription coverage (80%)
• Paramedical services (massage, chiropractor, etc.)
• Career growth opportunities within Concord Parking and Paladin Security Group
• Work in a premium, high-end environment
• Pay reviews