Learning & Development Specialist

Purpose

What You'll Be Doing

• Design, develop, and deliver training programs focused on property & casualty (P&C) insurance knowledge, including products, coverages, policy wordings, workflows, and regulatory requirements.


• Collaborate with leadership, HR, and subject-matter experts to identify skill and knowledge gaps and implement targeted learning solutions to improve performance, client satisfaction, and retention.


• Facilitate in-person, virtual, and blended learning experiences to support ongoing professional development across the brokerage network.


• Support the onboarding and training of new hires by developing structured onboarding programs and role-specific training plans and programs.


• Develop and maintain training materials, job aids, learning paths, and reference tools to support consistent knowledge transfer.


• Evaluate the effectiveness of training programs and recommend enhancements based on feedback, performance metrics, and business needs


• Support operational projects and change initiatives by delivering training support as required.


• Stay current on insurance industry trends, regulatory updates, and adult learning best practices.


• Assist in the development of the learning and development strategy for our brokerages across the Collectivfide network.

Qualifications

• Minimum of 3 years’ experience in a learning and development, training, or instructional role.


• Demonstrated experience delivering or implementing training within a P&C insurance brokerage or insurance environment.


• Prior experience as a Broker or Underwriter is considered a strong asset.


• Experience designing and developing online or blended learning solutions, including e-learning content, is an asset.


• RIBO license is an asset, or a willingness to obtain one.


• Strong facilitation, presentation, and instructional design skills.


• Excellent communication, organizational, and time-management skills with the ability to manage multiple priorities simultaneously.


• Ability to work collaboratively with stakeholders at all levels of the organization


• Willingness and ability to travel to brokerage locations as required

Real People, Real Conversations, Real Hiring. This is a new position and opportunity to join our growing team! As part of your total compensation, we provide a robust health benefits and pension plan with company matching, as well as Pawreavement Leave.

If due to a disability you require accommodation or accessible format and communication support, please submit your request in writing and together, with Human Resources we will work together to develop an accommodation plan.