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Looking to gain experience in the residential leasing and property management? We’re looking for a passionate customer service oriented individual to join our team.
The Leasing Consultant’s role requires flexible working hours with some weekend and evening work based on the assigned schedule.
What You Will Do:
- Handle inquiries from prospective residents professionally and courteously.
- Provide superior customer service to both internal and external clients by identifying and understanding the needs of others.
- Act with integrity and demonstrate support for our core values.
- Promote a strong sense of community.
- Follow up with prospects.
- Maintain an overall focus on enhancing the customer experience.
- Respond to telephone and email leasing inquiries.
- Follow up with all leads in a timely fashion.
- Courteous and prompt communication with residents, team members and management.
- Encourage appointments or viewings with all prospective resident walk-ins, email inquiries and calls.
- Conduct viewings of the property and suites with prospective residents. Sell the value of the property and its features to obtain a commitment to rent as required.
- Qualify prospective residents to determine their requirements.
- Welcome new residents and provide full orientation when required.
- Actively promotes referral programs.
- Negotiate leases to obtain optimum value.
- Monitor the sales path daily to ensure common areas and suites are clean and up to standard.
- Maintain detailed knowledge of suite inventory.
- Review advertisements on an ongoing basis for photography and content quality as well as pricing accuracy.
- Accountable for recommending ideas for continuous improvement of processes and enhancements.
- Assist in the creation of marketing reports including status of planned developments, competitive market rents and overall resident activity.
- Inspect upcoming suite availability prior to showing to potential residents as required.
- Inform appropriate personnel of any deficiencies or problems noted in the building or on the property that require attention.
- Monitor reports to analyze weekly traffic trends and lease performance.
- Other duties and/or procedures related to rental and administration of suites as assigned.
- Conduct market surveys as required, including staying current and ensure thorough knowledge of the competitive landscape.
- Assist prospects with completing application, if required.
Customer Service:
Leasing:
Who You Are:
- Experience – 2+ years’ experience in busy sales, customer service, real estate, hospitality or marketing.
- Education – High school diploma required, College Diploma/Bachelor’s Degree is preferred
- Relationship Skills – Must possess exceptional communication and interpersonal relationship skills, and generally love engaging with public
- Organizational/Multi-Task Skills – Must be a self-starter with high degree of initiative, agility, creativity and flexibility. Strong attention to detail and problem-solving is required
- Computer Skills – Advanced skills in Excel, Word, Outlook and proficiency with Yardi.
- Availability - Flexibility in hours. Evening and/or weekend work will be required.
- Bilingual – Excellent command of French and English (spoken and written) required to work with teams across Canada
- Police Clearance – A criminal verification check is required for employment.
APPLY NOW!
We thank all applicants for their interest. However, only those selected for the next step will be contacted.
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