Legal Receptionist – Full-Time, In Office

About Our Client

Our Client is an established, client-focused law firm serving clients throughout Toronto and the GTA. With extensive experience in Real Estate and Business Law, the firm is committed to providing knowledgeable legal services while maintaining a high standard of professionalism, responsiveness, and personal client care.

The firm takes pride in building strong client relationships through trust, transparency, and a welcoming service experience.

The Opportunity

Our Client is seeking a professional, organized, and client-focused Legal Receptionist to join their Thornhill office on a full-time, in-office basis.

As the first point of contact for clients, visitors, and callers, you will play an important role in creating a professional, welcoming, and organized front-office environment. This position is ideal for someone who enjoys working with people, takes pride in providing excellent service, and is comfortable balancing reception responsibilities with administrative support.

Key Responsibilities

Front Desk & Client Experience

• Greet clients, visitors, and couriers warmly and professionally
  
• Answer, screen, and direct incoming calls, take accurate messages, and make outgoing calls as required
  
• Maintain a professional, welcoming, and client-ready reception area
  
• Assist clients with intake forms and collect or copy identification and other required documentation
  
• Communicate professionally with clients, lawyers, clerks, opposing law offices, court staff, and other stakeholders
  
• Handle confidential client information and legal documents with discretion
  

Scheduling & Administrative Support

• Schedule appointments, consultations, and meetings, including confirmations, changes, and cancellations
  
• Coordinate calendars and meeting logistics
  
• Prepare and send routine emails, letters, and other correspondence using firm templates and formatting
  
• Photocopy, scan, print, and prepare documents for lawyers and staff
  
• Receive, sort, and distribute incoming mail, courier packages, faxes, and legal documents
  
• Maintain accurate paper and digital filing systems and organized records
  
• Complete data entry and document organization
  
• Monitor office supplies and assist with day-to-day office operations
  

Client Intake & Follow-Up

• Contact prospective clients who have requested appointments
  
• Ensure intake information is complete and directed to the appropriate lawyer or practice area
  
• Communicate next steps clearly and professionally
  
• Use discretion, patience, and professionalism when assisting clients who may be stressed or upset
  

General Office Support

• Provide administrative assistance to lawyers, clerks, and other team members as needed
  
• Assist with tasks that support the smooth operation of the office
  
• Contribute to a professional, respectful, and service-oriented workplace
  

Qualifications

• 2+ years of reception or office administration experience
  
• Previous experience in a law firm or professional services environment is strongly preferred
  
• Strong verbal communication and professional phone presence
  
• Excellent written communication skills with strong grammar and attention to detail
  
• Professional, polished, personable, and welcoming manner
  
• Highly organized with the ability to manage multiple priorities and deadlines
  
• Strong customer-service skills and a genuine interest in helping clients
  
• Proficient with Microsoft Office, including Outlook, Word, and Excel
  
• Experience with Unity and/or Soluno is a strong asset
  
• Ability to work independently while contributing positively to a collaborative team
  
• Experience in real estate or business law is an asset