Lending Solutions Agent (Linden Ridge Branch)

Build a rewarding career with Steinbach Credit Union

Steinbach Credit Union (SCU) is one of Manitoba’s largest credit unions and among the top 10 in Canada, with over $10 billion in assets. For the past 80 years, we have worked with our members to create relationships based on trust and support. Our goal is to provide advice and recommend products and services that are tailored to meet every member’s individual needs.

Our member-centric approach is a key driver in everything we do, and our level of service is second to none. We provide an environment of trust in which members feel comfortable doing business and they will recommend us to their family and friends. For more information, please visit our website. 

An exciting opportunity awaits!

We currently have an opportunity for a Lending Solutions Agent to join our team.  As a Lending Solutions Agent, you will conduct phone interviews for loans, lines of credit and refinance mortgages for current members and potential members. You'll recognize member needs and promote and cross-sell all credit union products and services to members.

Specific Responsibilities

• Review, assess, and decision daily and monthly reports, ensuring appropriate follow‑up and timely action to support both member needs and organizational requirements.


• Connect with members by phone, email, or MS Teams to respond to inquiries, resolve concerns, and provide accurate, timely, and friendly service.


• Support members with lending‑related questions by clearly explaining the features and benefits of products and services, while resolving routine inquiries with care and professionalism.


• Respond to internal department referrals and identify opportunities to connect members with additional products or services by referring cross‑selling opportunities to other SCU departments.


• Ensure all assigned lending activities are completed in compliance with applicable legislation, regulations, policies, and procedures, while maintaining a strong focus on member trust and financial well‑being.

Qualifications

• Post-secondary education in business or a related field, and/or 1 to 3 years of lending experience within a credit union, bank, or other financial services environment. An equivalent combination of education and experience will be considered.


• Demonstrated sales and relationship building experience, with the ability to identify member needs and recommend appropriate financial solutions that support their goals.


• Strong written and verbal communication skills, with the ability to clearly explain financial information and build positive, trusting relationships with members and colleagues.


• Well developed analytical and decision making skills, with attention to detail and the ability to assess risk while balancing member service and organizational guidelines.


• Excellent organizational, prioritization, and time management skills, with the ability to manage multiple tasks efficiently in a fast paced, member‑focused environment.

How we'll reward you

You can look forward to joining an organization that values teamwork and its membership. You will receive a competitive annual salary based on skills and experience. In addition, you will be eligible for variable compensation and matched pension plan per SCU policies. You will also receive a great host of benefits, including:

• Extended medical, dental, vision benefits, plus a health spending account (100% of premiums are paid by SCU)


• Critical Illness insurance, Life insurance, AD&D insurance, and Employee Assistance programs


• Employee Banking benefits (i.e. free chequing account, low interest MasterCard, bonus rate on deposit and lending products)


• Opportunities for professional development


• Clothing allowance


• Free parking at all locations

Accessibility and inclusivity

We believe our employees should represent the diversity of our members and the communities in which we live and serve. If you require an accommodation for the recruitment or interview process (including alternate formats of materials, or accessible meeting rooms or other accommodation), please let us know and we’ll work with you to meet your needs.

Closing Date: March 1, 2026

We are committed to employing a diverse workforce and encourage all qualified individuals to apply. We thank all candidates for their interest, however, only those selected for an interview will be contacted.