Lexus Support Specialist (12 Month Contract/Acting)

Job Description

Lexus Support Specialist (12 Month Contract/Acting)

Rank 3

Scarborough, ON (Hybrid)

Deadline: This posting will close by March 3, 2026 at 11:59 PM EST.

The anticipated annual base salary for this position is $67,200 - $88,200. The offered salary will be based on the candidate’s experience, knowledge, skills and qualifications, as well as internal equity considerations.

Toyota Canada Inc. (TCI) currently has an exciting opportunity for a Lexus Support Consultant to support our Lexus team. This is a 12 Month Contract/Acting opportunity and will report to the Lexus Planning & Strategy Manager.

The selected candidate will provide administrative coordination and support for all management within the Lexus Division. They will be in a cross-functional role, working regularly with dealers, internal departments and various suppliers. They will act as a coordinator within the Lexus Division for various administrative duties both internally within TCI, as well as externally to dealers and vendors/suppliers. They will ensure accurate and efficient reporting and support within the division.

What We’ll Bring:

Company & Culture

• A hybrid work environment
• A work environment built on teamwork, flexibility and respect
• Professional growth and development programs to help advance your career
• A focus on respect for people and continuous improvement
• Summer Hours – condensed work week during the summer

Benefits

• Competitive compensation package
• Extended health care and dental benefits effective immediately
• Associate vehicle discount program
• Paid holiday shutdown and competitive paid time off benefits

What You’ll be Doing:

Coordination

• Represents Lexus as Team Lead for Callidus, overseeing all Dealer dispute cases, program protection requests and processing all manual incentive payments as required.  Action complex Dealer dispute cases and communicate with Dealers directly to reach conclusion
• Oversee download and weekly reports verification from Callidus for Dealer EFT payments, comparing all sales to monthly programs to ensure accuracy of incentive credits
• Acts as liaison between Lexus Division and other departments as well as outside suppliers on various projects/events as they arise
• Prepares and distribute letters, memos and other communications to Dealers
• Maintains filing system and standard operating procedures (SOPs) in compliance with SOX reporting
• Coordinates weekly Lexus Division updates to corporate calendar
• Prepares Lexus summary for weekly executive/management committee meetings
• Creates month-end reports for Facilities and Standards payments to Dealers
• Coordinates with Lexus management regarding Lexus external web communications

Lexus Administration Support

• Creates purchase order requisitions, amendments and receiving
• Performs various internal and Dealer reports on a daily, weekly and monthly basis
• Maintains communications for Infostream
• Coordination and processing of all invoices
• Coordinates details of LCT meetings with suppliers and management
• Prepares presentation materials for various internal and Dealer meetings
• Plan and support logistics for dealer and internal meetings including but not limited to Lexus Communication Team (LCT), Executive forums, and various subcommittees
• Coordinates annual election process and communications for various Lexus Dealer advisory groups
• Coordination of all filing/documentation for permanent Dealer files as well as internal department filing
• Coordinates travel and accommodation arrangements for management
• Oversee and manage department vehicle fleet, including scheduling, maintenance coordination, and usage tracking
• Other duties as requested or required

What You’ll Bring:

• University Degree or College Diploma
• 1-2 years of related work experience as an asset
• Strong working knowledge of Word, Excel & PowerPoint applications, and other office equipment
• Excellent oral and written communication skills
• Proven ability to initiate and improve work processes to increase efficiencies
• Strong planning and organization skills
• Specialized business training as an asset

About Us

Toyota Canada Inc. is the exclusive Canadian distributor of Toyota and Lexus vehicles. Toyota Canada's head office is in Toronto, with regional offices in Vancouver, Calgary, Montreal and Halifax. Toyota parts and accessories are distributed through TCI's Parts Distribution Centres in Bowmanville and Vancouver. TCI supports over 287 Toyota and Lexus dealers in Canada with services that include training, sales, marketing, environmental and customer satisfaction initiatives.

What Sets Us Apart?

A focus on people, passion for Toyota, innovation and continuous improvement have made us an award-winning company, recognized worldwide for our technological leadership and superior standards of quality, community involvement and environmental responsibility.

What You Should Know:

Our success begins and ends with our people. We embrace diverse perspectives and value unique human experiences. We are proud to be an equal opportunity employer that celebrates the diversity of the communities where we live and do business. Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, or any other characteristics protected by law. Please advise us at any point during the recruitment and selection process or your employment if you require accommodation. Please note TCI may use AI-powered tools to assist us with initial screening and assessment.  Talent Acquisition Specialists always review all applications and Hiring Managers always make final hiring decisions throughout the selection process.

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