Made-to-Measure Specialist

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

Made-to-Measure Specialist

Full-Time Permanent

Reporting to Store Leader

Rideau Centre, Ottawa

Your Style, Your Career

Harry Rosen is a retailer of fine quality menswear with store locations across Canada.  We have been specializing in luxury menswear for over 70 years and have been officially recognized as one of Canada’s Best Managed Companies.    

We are committed to developing retail professionals who love retail and have the passion and ability to inspire exceptional service. As a Brand Specialist, you’ll be responsible for leading a Designer Brand and developing a clientele that recognizes their key role in delivering a superior service experience to our discerning clientele. 

We are looking for a Harold Specialist to join our Store team. In this role you’ll be responsible for: 

• Lead by Example, focus on the achievement of sales goals managing a designer brand/department
• Delivering product knowledge training to Advisors, develop taste level and brand image
• Personal Sales and Holistic Selling in-store, building relationships with your customers and creating repeat clientele 
• Our World-Class luxury brands include Tom Ford, Ralph Lauren, Ermenegildo Zegna, Brunello Cucinelli, Giorgio Armani, Loro Piana, Canali, Hugo Boss, Salvatore Ferragamo and many more!
• Preparing for each appointment and client meeting by strategizing what merchandise to present and creating the opportunity for add-on sales.  
• Communicate with buying and visual teams to ensure the product inventory and spirit of the brand is represented
• Participation and coordination of Trunk Shows
• A focus for inspiring repeat exceptional customer experiences both online and in-store through consistent training
• Demonstrated interest and ability to develop others
• A leader focused on team building to the achievement of financial goals
• Previous made-to-measure experience is an asset

Successful candidates will require: 

• A minimum of 2 years of retail experience sales preferably in a luxury environment, clothing or store/department leadership
• Our menswear retail environment includes working within various departments such as sportswear, footwear, accessories, outerwear, tailored clothing and made-to-measure. Experience in these areas of the retail industry is preferred.   
• A passion for inspiring repeat business by creating exceptional customer service experiences both on-line and in-store.   
• The desire to participate in the many training initiatives we offer and the ability to incorporate the skills acquired through those programs into your daily activities 
• Demonstrated interest in technology and how to use tech innovations to support the retail Customer Service function.  
• The ability to work effectively as part of a team 

What are the perks of the job? 

• Competitive pay program – there is no limit on your earnings at Harry Rosen and the more you sell, the more you will earn. 
• Opportunities to additionally earn monthly and annual Team bonuses 
• Best in industry discounts and special purchase opportunities 
• A comprehensive flexible benefits package 
• Pension and Group RRSP Programs that grow with you  
• A modern, digitally advanced workplace 
• A coach committed to supporting the achievement of your personal career goals 
• A culture that is rich and diverse fostered through an internal Diversity Equity and Inclusion Council 
• An employer that values internal growth and promotion and is committed to succession planning for your future   

**Compensation will be comprised of variable commission, variable team bonus and a fixed base salary - the starting average annual income is $50,000 - $70 000. In this role, you can write your own paycheck due to our generous commission and bonus structure!

We thank you for your interest in this opportunity.

Harry Rosen Inc. is committed to ensuring that our environment is barrier-free to all persons, employees, and clients alike, as we believe in equal opportunity and fostering a diverse and inclusive environment. In the spirit of this philosophy, we are committed to providing reasonable accommodations to all applicants with accommodation needs in the interview and assessment process. If you need assistance during the selection process, please contact us at [email protected] with details.