Manager, Certified Programs

Reporting to the Vice-President, Education and Training, the Manager, Certified Programs is responsible for certified program activities. The incumbent provides training to staff, facilitators and assessors and has shared responsibility for the maintenance of the website, web-based applications and e-communications. The Manager, Certified Programs is a member of the management team.

• Oversee and review certification activities for the Certified Aboriginal Management Program (CAFM) the Certified Aboriginal Professional Administration Program (CAPA), the Certified Indigenous Leadership Program (CIL), the Certified Indigenous Human Resources Professional Program (CIHRP), and support the development and implementation of other certification programs: planning and delivery of courses, processing applications, organization of exams, organization of preparation sessions, handling inquiries, and processing letters for approval.

• Oversees the planning of all event logistics including the day-to-day project management within a pre-approved budget and ensuring that financial transactions (invoices, payments, receivables) are accurate and complete.

• Working with the Marketing and Communications staff, co-develop marketing schedules, targets and activities.

• Develop and implement strategies to meet revenue and designation targets.

• Support the collaboration with CPA Canada on alignment of CAFM and post-secondary partnerships, pathways to CPA and related activities, PSI course credits, mentoring, etc.

• Support, plan and implement relations with post-secondary institutions on education pathways, certification and marketing.

• Manager, Certified Programs January 2024 Page 2

• Oversee planning and scheduling for certification programs, invoicing and payments for education programs.

• Oversee PLAR activities for the CAPA and CIHRP programs: recruitment and retention, handling inquiries, processing applications, assigning PLAR assessors, maintaining an up-to-date list of PLAR assessors, and providing support to PLAR candidates.

• Oversee preparation of designation process for Certified programs including: designation applications, candidate’s certification and award certification at the AFOA National Conference.

• Give presentations on How to Become a CAFM, CAPA, CIL and CIHRP at the National conference and other venues as required.

• Maintain database of qualified facilitators and participate in the recruitment and orientation of new facilitators.

• Respond to issues and questions related to certification programs in a timely manner.

Oversee and review certification activities for the Certified Aboriginal Management Program (CAFM) the Certified Aboriginal Professional Administration Program (CAPA), the Certified Indigenous Leadership Program (CIL), the Certified Indigenous Human Resources Professional Program (CIHRP), and support the development and implementation of other certification programs: planning and delivery of courses, processing applications, organization of exams, organization of preparation sessions, handling inquiries, and processing letters for approval.

Oversees the planning of all event logistics including the day-to-day project management within a pre-approved budget and ensuring that financial transactions (invoices, payments, receivables) are accurate and complete.

Working with the Marketing and Communications staff, co-develop marketing schedules, targets and activities.

Develop and implement strategies to meet revenue and designation targets.

Support the collaboration with CPA Canada on alignment of CAFM and post-secondary partnerships, pathways to CPA and related activities, PSI course credits, mentoring, etc.

Support, plan and implement relations with post-secondary institutions on education pathways, certification and marketing.

Manager, Certified Programs January 2024 Page 2

Oversee planning and scheduling for certification programs, invoicing and payments for education programs.

Oversee PLAR activities for the CAPA and CIHRP programs: recruitment and retention, handling inquiries, processing applications, assigning PLAR assessors, maintaining an up-to-date list of PLAR assessors, and providing support to PLAR candidates.

Oversee preparation of designation process for Certified programs including: designation applications, candidate’s certification and award certification at the AFOA National Conference.

Give presentations on How to Become a CAFM, CAPA, CIL and CIHRP at the National conference and other venues as required.

Maintain database of qualified facilitators and participate in the recruitment and orientation of new facilitators.

Respond to issues and questions related to certification programs in a timely manner.

• LEARNING MANAGEMENT SYSTEM – Maintain up-to-date knowledge of the system; recommend improvements and changes to the Vice-President of Education & Training; and provide guidance and support to staff as required.

• WEBSITE – Ensure that content is up to date, and relevant in English and French. Provide recommendations for improvements and implement those approved.

SUPERVISION

• Supervise the Education Administrators and part-time contract and summer staff as required.

• Functional supervision – Administrate work assignments for information systems, and other areas as required.

• Oversee preparation and implementation of work plan activities.

• Appraise performance according to AFOA Canada policy.

• Address human resource issues, problem solve as required.

Supervise the Education Administrators and part-time contract and summer staff as required.

Functional supervision – Administrate work assignments for information systems, and other areas as required.

Oversee preparation and implementation of work plan activities.

Appraise performance according to AFOA Canada policy.

Address human resource issues, problem solve as required.

ADMINISTRATION

• Complete timesheets according to policy.

• Perform duties as assigned during the annual AFOA Canada National Conference.

• Train staff on information systems and other areas as required.

• Attend management staff meetings and departmental staff meetings.

• Provide input to the Quarterly Reports, Annual Report and Annual Audit.

• Prepare presentations as required.

• Create and evaluate templates and develop new processes ensuring efficiency and consistency.

• Draft policy and procedures on programs and systems.

• Assist in the development and administration of the Certified Program annual budget.

Complete timesheets according to policy.

Perform duties as assigned during the annual AFOA Canada National Conference.

Train staff on information systems and other areas as required.

Attend management staff meetings and departmental staff meetings.

Provide input to the Quarterly Reports, Annual Report and Annual Audit.

Prepare presentations as required.

Create and evaluate templates and develop new processes ensuring efficiency and consistency.

Draft policy and procedures on programs and systems.

Assist in the development and administration of the Certified Program annual budget.