Manager, Clinical Services (20 Month Contract)

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today!

THE JOB: Manager, Clinical Services (20 Month Contract)

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $102,720 - $128,400 

Reporting to the Vice President, Physician Health Program, the Manager, Clinical Services will manage, mentor and guide a team of highly qualified Clinical Coordinators for maximum performance and satisfaction. This involves establishing and monitoring adherence to good practices in case coordination and documentation, as well as relationship building and maintenance in addition to managing caseloads, and assisting Clinical Coordinators with complex cases. The Manager, Clinical Services is a main point of contact for contracted partnering vendors and stakeholders involved in the delivery of clinical services. The Manager, Clinical Services will lead Clinical and Quality Improvement initiatives along with preparing and evaluating Standard Operating Procedures and managing responses to reported quality issues. The Manager will work with the VP, PHP to strategize clinical mandates, deliverables and the vision with the aim of achieving excellence.

Key Responsibilities:

• Leadership and Team Management: Provide direction and support to Clinical Coordinators, overseeing team operations, and maintaining effective team dynamics.


• Case Oversight and Management: Oversee the management of caseloads, including handling complex cases and ensuring that cases are managed efficiently and with the highest standard of care.


• External Relations: Manage relationships with external stakeholders, including community partners, healthcare providers, and counselling vendors, to enhance service integration and resource availability.


• Collaborative Leadership: Work closely with other managers within the PHP to coordinate efforts and ensure a cohesive approach to external engagement, service delivery and department culture.


• Strategic Planning and Implementation: Work with the VP to develop and implement strategic initiatives related to clinical services, ensuring alignment with the broader goals of the organization.


• Change Management Leadership: Guide teams through departmental and technology transitions, applying change management strategies to ensure smooth adoption of new systems and processes and strong stakeholder engagement.


• Performance and Quality Improvement: Monitor and evaluate team performance against clinical quality metrics and organizational goals. Drive continuous improvement initiatives and ensure adherence to best practices in clinical services management.

WHAT SUCCESS LOOKS LIKE

Leading Through People (I):

Guides, coaches and motivates others. Assesses developmental needs and engages team members in projects that challenge their skills and abilities. Provides opportunities for others to learn from experts. Listens attentively and builds rapport quickly. Addresses and confronts issues and inappropriate behaviors in a timely and respectful way. Consults with and informs team in a timely manner before decisions that would impact them are made. Regularly provides constructive feedback and recognition to team members regarding job performance.

Leading With Drive (I):

Fosters a team mentality that acknowledges the importance of visions, goals, and deadlines. Clearly articulates vision and end goals, encouraging questions until clarity is gained. Uses clear reasoning and rational explanations to subtly yet resolutely influence other’s viewpoints. Effectively communicates information and expectations when delegating responsibilities.

Leading to Deliver (I):

Makes decisions based upon relevant analysis of data and consistently monitors progress towards goals. Sets realistic service expectations within given constraints and states team expectations clearly to ensure responsibility and accountability is understood. Maintains composure and remains level-headed, focused on results, and accountable in all situations. Evaluates progress and involves team in analyzing strengths and weaknesses in performance. Meets all deadlines, quality standards and other requirements though successfully focusing team to follow detailed plans and meet set goals. Ensures decision making aligns with organizational values, goals and strategies.

Leading Through Vision (I):

Reflects on successes and failures to extract potential lessons about self, others and the organization. Focuses on strategic thinking to ensure the path of the desired vision is realistic and constantly monitored to ensure progress. Immerses self and team in new ideas to ensure continuous learning and progress, encouraging the team to take risks and seize opportunities. Evaluates progress and continually develops improvements. Participates in change programs by planning implementation activities and feedback systems with other change champions.

 Doctors of BC Team Member: Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

• Registration as a nurse, psychiatric nurse, occupational therapist, social worker or counsellor in BC; and a relevant Master’s level degree (Social Work, Counselling Psychology, Vocational Rehabilitation).


• 10 years’ experience in case management or disability management, with a significant background in mental health and wellness programs.


• Knowledge of mental health community resources, and provincial systems, regulations, and policies is an asset.


• Proven leadership skills with the ability to manage diverse teams in a dynamic and changing environment.


• Strong interpersonal and communication skills, capable of building and maintaining a cooperative and supportive team atmosphere.


• Proficiency in healthcare management software and systems, with strong organizational and analytical skills.


• Knowledge of change management principles and strategies, including driving successful adoption of organizational or technological transformations.


• Experience in planning and leading system implementation and migration is an asset.


• Ability to promote and maintain effective working relationships suppliers, vendors and other stakeholders.


• Ability to handle highly confidential information in a discreet and professional manner.


• Ability to prioritize and balance multiple responsibilities in an environment that shifts between planned activities and responding to urgent client needs.


• Proficiency in Microsoft Office applications.


• A collaborative and adaptive leadership style, committed to flexibility in task management and decision-making to meet changing needs.


• An ability to independently handle varying workloads and responsibilities, ensuring continuity and consistency in leadership.


• A proactive approach to problem-solving and conflict resolution, focused on achieving the team’s objectives and ensuring the well-being of its members.

 Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC recognize the pervasive and ongoing harms of colonialism faced by Indigenous peoples and that these harms include the widespread systemic racism against Indigenous peoples in BC's health system. Physicians have a significant role to play in addressing the health disparities that exist between Indigenous and non-Indigenous patients, and Doctors of BC is committed to continuing to advance reconciliation and address and eliminate racism in health care.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We seek qualified applicants who share our commitments to equity, diversity and inclusion, and truth and reconciliation. We especially welcome applications from persistently and historically oppressed groups, including Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, gender-diverse, and persons who identify as 2SLGBTQ+. 

We acknowledge that the land Doctors of BC operates and supports physicians from is the traditional territories of the Coast Salish peoples including the Musqueam, Squamish, and Tsleil-Waututh Nations whose historical relationship with the land continues today. For Doctors of BC, acknowledging the land is an expression of cultural humility that involves recognizing our commitment to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.