Manager, Divisions Knowledge Exchange

At Doctors of BC our vision is to promote a social, economic, and political climate in which members can provide the citizens of BC with the highest standard of health care, while achieving maximum professional satisfaction and fair economic reward.

Together, we make a difference so our doctors can make theirs. Join us today!

THE JOB: Manager, Divisions Knowledge Exchange

The starting salary range falls within the minimum to mid-point of the salary range.

Starting Salary Range: $102,720 - $128,400 

The Manager, Divisions Knowledge Exchange is responsible for creating, curating, and facilitating meaningful knowledge sharing and networking opportunities for leaders across Divisions of Family Practice and Primary Care Networks (PCNs). The role focuses on identifying and sharing evidence, promising practices, and practical insights that can be easily translated, understood and adopted to help address local challenges and advance system change. Working closely with the Director, this position collaborates internally across the Partnerships & Collaboration team and the broader FPSC team, and externally with the Ministry of Health, to ensure alignment with strategic priorities for Divisions (including their work in PCN).

The Manager leads and supports a team to plan, deliver and improve a range of learning and knowledge exchange initiatives that enable peer-to-peer learning and system change. This includes communities of practice, knowledge-sharing series, online repositories, webinars, and the annual in-person Divisions Learning Session. Through these activities, the Manager promotes shared learning, maximizing efficiencies, and supporting the development of evidence-informed resources and training that strengthen local problem-solving and implementation across the primary care system.

WHAT SUCCESS LOOKS LIKE

Leading Through People (I):

• Works with team members to assess developmental needs and provide necessary support and expertise.


• Develops awareness of personal leadership style.


• Ability to identify situations needing attention and is confident stepping in as a mediator if needed.


• Informs team of the reasoning behind decision making to foster trust and stability within the team.

Leading Through Vision (I):

• Quickly immerses self in new ideas, supporting change initiatives by following new directions and providing appropriate information.


• Continuously asks for feedback and ideas on how to do a better job and tries new approaches.


• Sets and keeps team accountable for short, medium and long term team goals.


• Participates in change initiatives by implementing new directions and providing appropriate information and feedback.

Leading to Deliver (I):

• Encourages self-discipline within the team and detail-based decision making.


• Ability to identify processes within areas of responsibility to draft procedures that comply.


• Seeks guidance on aspects of processes that are out of immediate scope.


• Makes decisions based upon all relevant details and accepts responsibility for the effective delivery of service.


• Understands organizational and initiatives’ values, goals and strategies and how they align with and guide daily operations.

Leading With Drive (I):

• Exhibits drive and determinations to reach a desired outcome without getting discouraged.


• Assertive and forthright with data that supports their views, and ensures presentations and negotiations are based on sound business logic.


• Continuously measures results against agreed upon timelines and makes decisions in a timely manner.

Doctors of BC Team Member:

Approaches work with a collaborative spirit recognizing we are better together. Embraces change, provides excellence in service and is accountable for their results and helping others achieve theirs. Does the right thing, not the easy thing. Speaks openly and honestly to tackle tough challenges and enrich relationships. Balances hard work with fun and is genuinely friendly and committed to other’s wellbeing.

WHAT YOU BRING

• A Bachelor’s or graduate university degree and/or recognized professional designation, and six years of progressive and related experience; or an equivalent level of related work experience in lieu of post-secondary education.


• Knowledge of primary care current issues and trends is required. Experience working with family physicians, Divisions of Family Practice and Ministry of Health is preferred.


• Requires advanced knowledge of a specific discipline in the health, not-for-profit, government or business sector and good understanding of the principles of adult education and knowledge exchange.


• Designation or training in facilitation, change management and/or engagement is an asset.


• Experience engaging a variety of partners and managing teams in complex systems.


• Effective at coaching and mentoring, using a strengths-based approach to develop employees and support team cohesion.


• Ability to work in a constantly changing landscape, while meeting project deadlines and deliverables for multiple simultaneous priorities.


• Strong problem solving skills and ability to identify issues, gathers facts and resolves operational problems.


• Strong skills in diplomacy, conflict resolution, presentations, communications, facilitation and relationship building.


• Proven ability to collaborate with colleagues across the organization and use sound judgment to escalate issues and access guidance when required.


• Good planning and financial management skills.


• Effective writing skills and proven ability to develop clear and concise communication.


• Excellent computer skills required, including demonstrated proficiency with Microsoft PowerPoint, Word, Excel, and Outlook.


• Flexibility to accommodate early morning and evening meetings, as required.

 Doctors of BC thanks all applicants; however, only those selected for an interview will be notified.

Doctors of BC recognize the pervasive and ongoing harms of colonialism faced by Indigenous peoples and that these harms include the widespread systemic racism against Indigenous peoples in BC's health system. Physicians have a significant role to play in addressing the health disparities that exist between Indigenous and non-Indigenous patients, and Doctors of BC is committed to continuing to advance reconciliation and address and eliminate racism in health care.

Doctors of BC celebrates diversity, challenges inequality and is committed to sustaining an inclusive and diverse community. We seek qualified applicants who share our commitments to equity, diversity and inclusion, and truth and reconciliation. We especially welcome applications from persistently and historically oppressed groups, including Indigenous (First Nations, Métis or Inuit) peoples, members of racialized communities, persons with disabilities, women, gender-diverse, and persons who identify as 2SLGBTQ+. 

We acknowledge that the land Doctors of BC operates and supports physicians from is the traditional territories of the Coast Salish peoples including the Musqueam, Squamish, and Tsleil-Waututh Nations whose historical relationship with the land continues today. For Doctors of BC, acknowledging the land is an expression of cultural humility that involves recognizing our commitment to support the provision of culturally safe care to First Nations, Inuit, and Métis people in BC.