Manager, Food Safety & Quality Assurance

About the Role

We are looking for a full-time Food Safety and Quality Assurance (FSQA) Manager at our Distribution Centres. Reporting to the Sr. Manager, FSQA, you will lead the practice of maintaining the highest level of food safety and quality of our products while working in close collaboration with the DC Operations team as well as cross functional stakeholders. This role will be based on-site.

What you will be doing:

• Manage & lead FSQA Team (2 Supervisors, 1 Compliance Coordinator, and group hourly FSQA Technicians and Quality Control Associates) including hiring and performance management.


• Provide FSQA team members site operation leads with necessary training, tools, and direction on food safety and quality issues.


• Work in close collaboration with colleagues in Procurement, Production and FSQA across the country to ensure smooth operation of weekly fulfillment and delivery.


• Be at the forefront of monitoring and tracking KPIs for trends, themes, and opportunities for improvement and implement pragmatic solutions.


• Perform root cause analyses surrounding non-compliances, process deviations and customer complaints to determine corrective actions and preventive measures to be taken.


• Prepare HelloFresh for third-party audits and regulatory inspections and act as point of contact for CFIA and local regulatory inspectors.


• Ensure compliance to all FSQA protocols, including internal, regulatory and 3rd party standards across distribution centers and suppliers.


• Lead and support local, national and global strategic FSQA initiatives, driving continuous improvement initiatives at all levels, including upstream with approved suppliers.

The above list of job duties is not exclusive or exhaustive and the candidate will be required to undertake such tasks as may reasonably be expected within the scope of the role.

At a minimum, you have: 

• Post-secondary education in Biological or Food Sciences, or equivalent work experience (at least 4 years) in a similar role within food manufacturing, assembly, or distribution.


• Strong knowledge of federal and local government regulations with strong familiarity of the SFCA/R highly regarded.


• In depth knowledge of food safety systems and HACCP principles and experience implementing and maintaining HACCP plans.


• Background in food microbiology is a major asset.


• Data driven approach towards problem solving.


• Internal and external audit experience (CFIA, BRC, SQF).


• Excellent organizational and time management skills.


• Strong leadership, interpersonal and communication skills


• Energetic, enthusiastic, committed with a can-do flexible attitude.


• Embrace change, challenge and work in an autonomous way.


• Strong passion for food is a must! 

What you’ll get in return:

• Competitive salary and health benefits


• 75% discount on HelloFresh or Chefs Plate weekly box subscription


• High impact work to help feed thousands of families in Canada


• Opportunity to learn and grow


• Work with a hard-working and supportive team

Working Conditions:

It’s no surprise that as a food company, we use many ingredients that may be considered common allergens (i.e. peanuts, tree nuts, milk, etc.). Whether this role is based out of our headquarters or one of our distribution centers, it is possible that you may be exposed to such allergens in this role. If you have any concerns with being exposed to any particular food ingredients, including meat, please disclose this during the hiring process.

If this sounds like you, please click the "Apply Now" button. If this role doesn't quite match what you're looking for, but you'd like to know more about joining the HelloFresh team, please visit our Jobs page to view our other vacancies. We'd love to hear from you!

HelloFresh Canada uses AI-integrated technology to help us process and evaluate applications more efficiently. This includes tools that screen and assess candidate qualifications based on the requirements for this role. While these tools assist our workflow, all final selection decisions are made by our hiring team.

This is a posting for an existing vacancy. We are actively seeking to fill this position.

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