Manager, Information Support Services

Position Title:  Manager, Information Support Services

Competition Number:  P03-26

Date of Issue:  January 8/2026

Closing Date:  January 29/2026

Current Salary Range:  $132,282 - $145,842 (2025 rate), plus benefits

To Apply:  All submissions shall be sent electronically by 4:30pm on the above closing date and should include all qualifications and experience relevant to the position. 

Position Function:

Reporting to the Director, Information Risk Management, the Information Support Services Manager is responsible for the operations of the Information Support Services (ISS) Section ensuring police record files and evidence are gathered, maintained, disclosed, and archived in compliance with legal requirements and internal policies, procedures, and standards.  The Manager will also use their excellent information management and organizational skills to support the implementation, adoption, and training in our critical business systems.  The role is pivotal in driving successful change, fostering user adoption, and ensuring teams are empowered to utilize our technology and information to its fullest potential.  The Manager will work closely with stakeholders across all divisions and departments, prioritizing clear communications and managing the human side of change. This role requires strong people management, analytical skills, project management and an aptitude for change and continuous improvement.

Major Areas of Responsibility:

Strategy & Planning

• Develop and implement policies and procedures for standardizing police records management throughout the organization.


• Work with stakeholders to evaluate and create strategies for complying with established and emerging government regulations regarding police records processes and maintenance.


• Create and implement strategies for police records storage, security, longevity, and ongoing preservation.


• Develop and implement standards and guidelines for the acquisition and appropriate use of police records management tools and resources.

Acquisition & Deployment

• Benchmark, analyze, report on, and make recommendations for the improvement in the management of police records and systems.


• In partnership with the Director, manage financial aspects of the Police Records Section, including purchasing, budgeting, and budget review.


• Develop business case justifications and cost/benefit analyses for police records spending and initiatives.


• Negotiate and manage vendor, outsourcer, and consultant contracts and service agreements.

Operational Management

• Oversee and lead the Information Support Services and Information Management staff. Investigate and resolve problems related to the work product, methods, or procedures.


• Manage all police records for the purpose of secure storage in compliance with law. Act as the system owner for Police systems: PRIME, DEMS, etc.


• Liaise with external vendors, service providers and systems experts on technologies and processes that affect availability and accessibility of police records, wherever they exist.

• Maintain awareness and knowledge of developments in emerging legislation to ensure compliance in all areas of police record, disclosure and evidence management are current.


• Lead or participate in committees and projects as required.


• Liaise with external partners and peers to monitor service levels and implement best practice or process improvements.


• Lead and manage data quality, reporting and statistical processes for police records systems, applications, and databases.

Change Management

• Change Management Leadership:  Develop and execute change management plans to minimize disruption and maximize user adoption during system implementations.  This includes communication plans, stakeholder engagement, and addressing resistance to change.


• Communication & Stakeholder Engagement:  Act as a primary point of contact for stakeholders, providing regular updates, addressing concerns, and fostering a collaborative environment.  Develop and deliver clear and concise communication materials.


• Process Optimization:  Analyze existing business processes and identify opportunities for improvement through system enhancements or process redesign, with a focus on user experience and impact.


• Project Management:  Manage small to medium-sized projects related to system implementations and enhancements, including developing project plans, managing timelines, and tracking progress.


• Training Development & Delivery:  Design, develop, and deliver comprehensive training materials and programs for end-users, including online tutorials, instructor-led training sessions, and user guides.  Assess training effectiveness and make improvements as needed.


• Risk Management:  Identify and mitigate potential risks associated with system implementations, particularly those related to user adoption and change management.

Education, Experience and Qualifications:

Formal Education & Certification

• College diploma or university degree in Information Technology or Management or Public Administration and/or 5 years equivalent work experience.


• Certifications in Business Analysis, Change Management of Project Management.

Knowledge & Experience

• 5+ years of experience in Business Analysis, Project Management or implement of Change.


• Experience managing a mid-sized team in a unionized environment.

• Knowledge of records management, including information retention and destruction.


• Direct experience working with Provincial Policing Systems such as PRIME BC, Digital Evidence Management System (DEMS), Computer Aided Dispatch (CAD)


• Experience working in law enforcement and criminal justice such as Crown Counsel, Court Registry and other government and police agencies.


• Good understanding of the organization’s goals and objectives.


• Excellent knowledge of applicable data privacy practices and laws.


• Strong ability to interpret and apply policies, law and regulations, collective agreement, and Memorandums of Understanding


• Strong ability to analyze problems, identify alternative solutions, project consequences of proposed actions and implement recommendations in support of the strategic plan
  
  

Key Knowledge, Skills and Abilities:

• Excellent written, oral, and interpersonal communication skills.


• Ability to present ideas in business-friendly and user-friendly language.


• Highly self-motivated and directed, with keen attention to detail.


• Good analytical and problem-solving abilities.


• Able to prioritize and execute tasks in a high-pressure environment.


• Experience working in a team-oriented, collaborative environment.


• Ability to adapt to changing technologies and learn new technologies and systems.

Other:

• A criminal record check, polygraph examination and security clearance are conditions of employment.