Manager, Infrastructure Management & Operations

Position Title: Manager, Infrastructure Management & Operations

Job Posting Deadline for Internal Candidates: August 2, 2026

Employment Status: Permanent Full-Time

Position Status: This is a Non-Bargaining Unit position

Vacancy Status: This posting is for an existing vacancy

Hours of Work: Monday - Friday, 35 hours per week

Salary Range: $80,000 -$85,000 commensurate on skills and experience and plus Group Benefits & HOOPP

Position Reports to: Chief Financial Officer (CFO)

Primary work location: Oshawa with flexibility to work at other DCHC sites as required

Direct Reports: 5 Custodians, 1 IT Services Coordinator

Oversight of: Third Party Service Providers.

Organization

Who We Are: Durham Community Health Centre (DCHC) is a registered charitable organization that provides integrated, accessible, and equitable community-based primary care, wellness services, and health education for Durham community members facing barriers to health and well-being.

Who We Serve: DCHC offers equity-focused programs and services for priority populations, including Indigenous peoples, Black communities, 2SLGBTQI+ community members, newcomers to Canada, seniors, and clients without a family doctor. This approach helps community members access both preventive care and care when they are ill.

How We Work: Our interprofessional team includes physicians, nurse practitioners, nurses, counsellors, dietitians, outreach workers, medical secretaries, and administrative staff. Together, we place each client at the centre of care and respond to their needs through integrated clinical care, wellness supports, and health education.

Why Join Now: This is an exciting time to join DCHC as we advance an energizing path toward greater impact in local health care. Guided by our Strategic Plan, Theory of Change, brand, client stories, and resources, we are diversifying, expanding, and strengthening how we serve the community.

Position Overview

As part of the management team at DCHC, the Manager, Infrastructure Management & Operations position oversees the following needs of the organization:

Infrastructure Planning & Management: Ensure our current and future facilities plans align and support the organization's strategic plan. This will be achieved through future planning of facilities in accordance with organizational growth and community needs, maximizing utilization of existing facilities, overseeing all capital acquisition, identifying cost and process efficiencies, proactive maintenance of the facilities, oversight and management of vendors and contracts, being a strong people leader and delivering on special initiatives as assigned.

IT Planning & Management: Ensure our current and future technology plans align and support the organization’s strategic plan. This will be achieved through future planning of IT infrastructure design in accordance with the organizational and community needs, oversight and implementation of IT control measures, policies and processes, management of all IT service, hardware and software contractual relationships, overseeing the support and security performance of the external managed services provider, and delivering on special initiatives as assigned.

Insurance Management: Ensure organization's insurance policies align with organization's needs and risks, manage renewals, schedule meetings with insurance brokers to negotiate terms and identify opportunities, manage insurance records for audit and compliance purposes, and deliver on special initiatives as assigned
Additionally, this role sits on the organization's Health & Safety committee and may be asked to assist or serve on other committees or project groups.

Responsibilities

Leadership and Management:

• Design operational strategies, operating plans, priorities and policies with guidance and approval from CFO
• Effective multi-year and annual planning and management of operating budget; provide input towards organizational annual budgeting exercise
• Provide people leadership to internal staff and external support vendors to achieve high-level of organizational commitment and job performance; this includes communicating job expectations, planning and appraising productivity, conflict management, staff development and coaching & motivating staff
• Provide support and guidance to colleagues as needed and seek input, as necessary, for organizational-wide recommendations
• Ensure operating plan objectives align with organizational strategic objectives; Deliver on operating objectives, performance measures and KPls
• Lead with a growth mindset and promote organizational values through performance and leadership approach
• Share innovative ideas on how to increase operational efficiencies and how might DCHC increase its ability to deliver against its strategic plan and Theory of Change
• Ensure appropriate employees are aware of DCHC's policies and processes as it relates to Facilities, or Insurance
• Be jointly responsible, as a member of the management team, for the effective implementation and adherence to Health and Safety legislation.
• Ensure self and team's adherence with legislative requirements and employment principles (e.g., AODA, Human Rights Code, Ontario Employment Standards)

Operational:

Infrastructure Planning & Management

• Effectively and efficiently manage all DCHC infrastructure and facilities for business continuity. Ensure an updated business continuity plan exists within the organization.
• Ensure a multi-year infrastructure strategy exists in alignment with the organization's strategic plan
• Conduct organization-wide utilization exercise and provide analysis, recommendations, and cost implications
• Proactively liaise with departmental leaders to seek input on infrastructure needs and areas of improvement/opportunities
• Manage all Capital Infrastructure projects including logistic management of the organization
• Manage negotiation of new site leases, relocation or contract renewals
• Conduct appropriate engineering and facility tests/reports to ensure safety and sustainability of DCHC facilities
• Supervise building design and systems (floorplan, structural changes, roofing, parking lot and lighting) and building operating systems (HVAC, BAS, Electrical, Access control)
• Ensure periodic and preventive maintenance through proactive timely trouble shooting
• Negotiate and manage all infrastructure related contractual relationships (facilities management);
• Ensure proper records management of all infrastructure related records
• Manage the facilities database, security systems and access control system(s)
• Support special projects or initiatives as assigned

IT Planning & Management

• Effectively and efficiently manage all DCHC IT infrastructure needs for business continuity. Ensure an updated incident report management plan and support management plan exists within the organization
• Ensure a multi-year IT strategy exists in alignment with the organization’s strategic plan; with a strong focus on digital transformation, cyber security, support management and long-term sustainability
• Conduct penetration testing and threat assessment and provide analysis, recommendations, and cost implications
• Proactively liaise with departmental leaders to seek input on IT needs and areas of improvement/opportunities
• Manage 3rd party MSP and other services, as needed, to ensure SLA’s are met in accordance with the contractual terms. Work with MSP on special projects, initiatives or reporting needs
• Negotiate and manage all IT related contractual relationships (hardware, software, and services); ensure proper records management of all IT related records
• Oversee IT procurement plans and inventory control to ensure equipment is ordered in accordance with the organization’s needs and ability to manage / control inventory and user expectations
• Ensure a smooth proactive employee onboarding and offboarding plan exists and is implemented
• Ensure IT Inventory is effectively tracked and managed
• Implement and monitor effective IT controls, policies, and procedures across the organization; Design or update IT policies as needed
• Provide staff development / training opportunities to build staff awareness and knowledge around IT best practices
• Support special projects or initiatives as assigned

Insurance Management

• Effectively and efficiently manage DCHC's insurance needs for business continuity. Ensure updated insurance policies exists within the organization
• Meet with respective insurance brokers to negotiate terms and complete renewal processes; ensure proper records management of all insurance related records
• Support special projects or initiatives as assigned

Key Qualifications

· 5-7 years of relevant experience managing multiple operational areas i.e. facilities, IT, corporate services, etc.

· Bachelor's degree in business administration, healthcare management or relevant experience

· MBA and/or PMP Certification is an asset

· FMP or CFM certification is an asset

· Experience within the healthcare, NFP or charitable sector is strongly preferred

· Strong understanding of standards and requirements related to facilities management, insurance, etc. is required

· Strong leadership & management skills are required: people management, budget management, project management, change management, etc.

· Strong Microsoft Suite skills are required: Excel, PowerPoint, Word, Azure, Visio, Teams, SharePoint, etc.

· Satisfactory criminal reference check.

· Valid "G" Ontario driver's license and unlimited use of a vehicle.

· PASSIONATE and has a desire to learn, roll-up their sleeves and lead with an entrepreneurial mindset

· Ability to lead unionized and non-unionized staff and contractors

· Ability to prioritize and multitask multiple projects at the same time

· Ability to work autonomously

· Ability to work well under pressure in a fast-paced environment and be adaptable to the changing needs of the organization

· Ability to influence and manage conflicts

· Strong problem-solving skills and attention to detail and accuracy

· Excellent interpersonal and collaboration skills with a proven ability to successfully deal with complex issues working within the context of cross-functional teams

· Strong verbal, written and interpersonal skills

Full vaccination against COVID-19 is mandatory for this position. DCHC will adhere to its duty to accommodate individuals who are unable to be fully vaccinated for a reason protected under human rights legislation.

DCHC encourages applications from individuals who reflect the diversity of the communities served, including Indigenous peoples, racialized persons, persons with disabilities, members of the 2SLGBTQIA+ community, and other equity-deserving groups.

Application Process:

1. We thank all applicants for their interest. Only those selected for an interview will be contacted. Applicant submissions will be kept on file for six months for future consideration.
2. Applicants are encouraged to provide a valid email address for communication purposes. Written correspondence about this job posting may be sent directly to the email address provided on the resume. Applicants are responsible for checking their email regularly.
3. All external hires must successfully complete pre-employment requirements, including reference checks and criminal background checks, including Vulnerable Sector Screening.
4. Please note that AI technology supports the application screening process. All final hiring decisions are made by our recruitment team.

Durham Community Health Centre (DCHC) is committed to creating an inclusive environment that welcomes and celebrates diversity so all employees have the opportunity to thrive. DCHC will comply with all applicable standards under the Accessibility for Ontarians with Disabilities Act, 2005 (AODA), the Ontario Human Rights Code, and any other applicable legislation. If you have accessibility needs and require alternate formats or other accommodations, please contact our Talent and Culture team at 905-723-0036 or by email at [email protected].