Manager, Inside Sales

Year Round

Why join CMH?
We work hard, we play hard, and we have the best time doing it. Our mission is to guide our staff and guests through life-changing mountain experiences, and our vision is to be recognized as the world leader of guided mountain experiences - by our guests, our employees, our partners, and our communities. We're all drawn to CMH for different reasons, but we stay for the people-both employees and guests-who are brought together by a unique shared passion for skiing, riding, the mountain world, and life in general. CMH is where mountain magic happens!

Things that are important to us:

• Safety as a cornerstone.
• Share our passion - every day.
• Always act with integrity.
• We work as a team.
• Aim for best.
• Balance our social, fiscal, and environmental responsibilities.

Things that are important to you:

• The opportunity to build lifelong friendships with staff and guests from around the world.
• Working for a company that stands behind its mission, vision, and values.
• An inclusive and rewarding company culture where employees are valued and supported.
• Explore and work at a world-class mountain destination.
• Enjoy meals created by culinary professionals that incorporate fresh, local ingredients.
• Work with hospitality professionals that take pride in providing a high-end guest experience.
• An opportunity to grow and learn in a work environment that promotes feedback and development.
• Discounts with brand partners and on CMH merchandise.
• Opportunities to heli-hike and heli-ski, as available.

CMH is honored to operate in the traditional territories of the Ktunaxa, Secwépemc, Syilx, Sinixt, Carrier (Dakelh), and Stoney Nakoda Nations.

Visit www.cmhheli.com/jobs to learn more.

Position Title: Manager, Inside Sales

Company Name: CMH Heli-Skiing & Summer Adventures

Reports To: Director, Sales & Business Development

Location of Work: Banff, Alberta with remote travel expectations

Terms of Employment: Full-time, year-round

FLSA Status: Exempt

Number of Positions: 1

Direct Reports: <8

Date of Last Review: June 2024

Position Overview

The Manager, Inside Sales is responsible for collaborating with key CMH stakeholders to drive direct sales, support travel trade business development, and overall revenue growth for the business. This position oversees a team of Inside Sales Representatives that support guests through the CMH booking process for both the winter and summer product offerings. The role continuously works to improve sales efficiencies and processes, and development of the CMH product.

Essential Duties and Responsibilities

• Lead, coach, and manage the Inside Sales team to meet weekly, monthly, and annual sales targets.
• Manage all outbound sales efforts to engage new and existing clients.
• Support and oversee process changes and automation in the sales function, including improvements to reservation platform.
• Support escalations and challenging situations with guests and staff team members.
• Consistently look for new opportunities for product to fulfill market demand.
• Collaborate with the revenue management team on pricing and promotion strategies, as well as custom booking requests.
• Collaborate with Global Sales Manager, Director of Sales & Business Development and Guest Services Manager on product, sales strategy, outbound efforts, and business growth to enhance the CMH product offering.
• Oversee the use of Microsoft CE and LS Retail booking system and lead management to increase the effectiveness of the tools.
• Management of workflow to ensure that the guest experience is optimized from start to finish.
• Build and maintain effective professional relationships with key stakeholders within the business and ski/luxury tourism industry.
• Communicate with supervisors, office personnel, and area management staff throughout CMH in a cooperative and effective manner.
• Work with the senior leadership to build a culture that prioritizes all aspects of safety, the best possible experience for our employees and guests, recognizes our responsibility to the communities and mountain environment we are so privileged to operate in, and achieves leading financial results.
• Help develop and implement strategic goals and objectives aligned with the overall CMH business strategy.
• Develops and implements key performance objectives to meet business and guest expectations and optimize employee productivity in line with business growth.
• Plans and participates in meetings with key leadership and project teams as and when necessary and provides necessary inputs for the timely completion of tasks.
• Manage multiple projects and effectively prioritize tasks, responsibilities, and goals; use goals to guide actions and create detailed action plans.
• Help develop and support implementation of OHS, sustainability, and DEI initiatives.
• Train, participate in and provide support, as required, during emergency response situations.
• Support guests and employees in the field program during area visits, as needed.

Minimum Qualifications

• Bachelor's degree in a related field.
• 5+ years of leadership experience with sales and guest service.
• Experience selling in the ski, travel, or luxury tourism industries, preferred.
• Experience with CRM programs and other associated sales software platforms, preferred.
• Valid driver's license with clean driver's abstract.

Competencies, Knowledge, Skills, Abilities, and Other Qualities

• A passion for providing high-end guest experiences.
• Demonstrates integrity, discretion, critical thinking, adaptability, and effective problem solving.
• Positive and collaborative working style with an ability to build meaningful relationships with key internal and external stakeholders.
• Is organized with clear attention-to-detail, with strategic planning skills and abilities.
• Able to communicate at a high level in a clear, effective, and timely manner.
• Proven ability to maintain confidentiality and professional working relationships with peers.
• Technical proficiency in Microsoft Office, as well as an ability to learn other relevant software platforms.
• Able to prioritize tasks and responsibilities in a complex and fast-paced environment with seasonal workload fluctuations and changing priorities.
• Trustworthy, goal-oriented, respectful, and self-directed in completing the core functions of the role.
• Confidence to interact with all levels of the company in a hub-and-spoke model in which many individuals are remote.
• Confident with public speaking and the facilitation of training sessions and workshops.
• Strong sense of work ethic and accountability, with an ability to function well in a team environment and focus on team success.
• A willingness to learn and develop skills with on-the-job management training.

Working Conditions

• Able to lift, carry, or otherwise move and position up to 20 pounds on an occasional basis.
• Manual dexterity to operate a computer and other common office equipment on a regular basis.
• This position requires you to work on evenings, weekends, and holidays based on the needs of the business.
• This position will require frequent travel to CMH areas, as well as other business-related travel.
• CMH is committed to developing a rich culture, a diverse workforce, and a healthy work environment in which every employee is treated fairly and respected. Each employee will contribute to the company's success while also having the opportunity to achieve their full potential as individuals.

Other Duties as Assigned

This position description is an overview of the scope of responsibilities for the role described above. With the evolution of CMH, the responsibilities of this position may change, as may the details that are associated with many of the tasks. During these times of change, this position requires flexibility and willingness to accept new responsibilities and potentially transfer others.

Compensation

A competitive compensation package will be provided including an attractive base salary which is based upon qualifications, experience, and skill set, as well as an annual incentive program. Further details will be discussed in a personal interview.

Benefits and Perks:

• Health and dental benefits.
• Group Savings Plan.
• Paid Vacation.
• Opportunities to heli-hike and heli-ski, as available.

**CMH is an equal opportunity employer**