Manager, Maintenance Operations

Your Opportunity at ARC’TERYX:

As the Manager, Maintenance Operations you will lead the maintenance team and operations for all manufacturing and distribution center equipment. You are responsible for building a strong team of leaders and skilled trades employees while demonstrating a strong desire to coach and empower behaviors that are aligned with Arc’teryx culture and value. This role will partner closely with our manufacturing and distribution operations teams with a commitment to ensure equipment reliability and uptime in our manufacturing & distribution environments.

Meet Your Future Team:

ARC’One is our Manufacturing and Distribution facility, located in New Westminster. With multiple automation projects across the facility, you will work closely with both operations teams with a deeper partnership with engineering, facilities & contractors for successful new equipment implementation.

• Lead and inspire the maintenance team to develop innovative and comprehensive strategies that enhance equipment reliability, reduce downtime, and support continuous improvement, ensuring a safe and efficient production environment.
• Oversee and refine end-to-end maintenance processes, including preventive maintenance, new equipment commissioning, and ad-hoc requests, to ensure optimal equipment performance and reliability.
• Collaborate and partner with operational leaders to prioritize maintenance tasks and improvement initiatives ensuring they are met within target SLA
• Develop detailed commissioning plans and schedules for new equipment installations. Coordinate with engineering, facilities and operations teams to ensure all project requirements are met.
• Oversee, build, and maintain vendor relationships including negotiating contracts for external maintenance service providers.
• Enforce and ensure compliance with safety and environmental regulations, including CSA, across all maintenance activities
• Lead and develop a high-performing maintenance team, providing guidance, training, and coaching while fostering a collaborative and positive work environment that aligns with company values and improves engagement
• Design and implement systems to track KPIs and support continuous improvement initiatives, enhancing equipment performance and reliability
• Develop and manage maintenance budgets, controlling costs while ensuring adequate resources for maintenance needs.
• Maintain inventory of spare parts and equipment necessary for maintenance activities.
• Implement training of production and DC operators for basic maintenance tasks daily that fall within their responsibilities
• You are a problem solver who can recognize bottlenecks within a process and influence cross-functional teams to work to breakdown organization silos to achieve our goals
• Take on other projects and responsibilities consistent with the position and as required with the changing needs of the organization in support of business development

• Manage maintenance service model beyond ARC’One inclusive of design center and in-store repair service centers (SLA)
• Audit our vendors base and Service Level Agreements with the goal to build the most productive partnerships
• Partner with engineering on the Factory of Future equipment model
• Be a pivotal leader in the evolution and expansion of our Global Distribution network

• You have a degree in Mechanical Engineering, Electrical Engineering or a related field or equivalent professional level experience
• You have 5+ years’ experience in a similar role, manufacturing and distribution experience is an asset (preferably a leadership role)
• You have strong interpersonal skills: you can deal with difficult situations with tact and professionalism, and you know how to create strong relationship with a customer service focused mentality
• You have proven track record of working effectively in cross-functional settings and can balance collaboration with autonomy
• You have proven people leadership, mentorship and project management skills
• Influencing and negotiating skills help you manage and select best vendors
• You can work well under minimal supervision as well as part of a team
• Evolve is part of your DNA. You are recognized for your continuous improvement mindset and you are proactive in identifying the root cause of issues and developing solutions
• Time management will be your partner to perform project management: you are highly organized and detail-oriented
• OFA experience or willingness to become and OFA is an asset