Manager - Merchandise Planning Execution & Operations Support

Some of what you will do:

Lead the operational backbone that makes enterprise planning and promo execution run reliably week to week. This role owns the merch ticketing/mailbox system, UAT and release readiness, IT enhancement intake for Merchandising, and the day-to-day execution of coupons and promo across all channels. The Manager ensures execution consistency, reduces errors, and accelerates speed to market — while building the scalable process maps and standard operating models that let the broader team scale. 

Specifically, You Will:

• Own, maintain and improve enterprise calendar updates. 

• Support the development and execution of annual, quarterly, and seasonal business plans.

• Monitor progress against business objectives and escalate risks.

• Assist with forecasting and scenario planning.

• Lead cross-functional alignment across Merchandising, Marketing, Supply Chain, and Store Operations to ensure readiness.

• Own UAT, pre-sale validation, and release readiness for Merchandising systems and tools.

• Drive IT enhancement requests and system improvements on behalf of Merchandising.

• Build and maintain scalable process maps and standard operating models.

• Manage coupon execution, reporting, and update terms and conditions.

• Manage and develop a small team of execution coordinators/analysts.

Some of what you need:

• Post secondary education, preferably in Business Administration.

• Strong knowledge of merchandising operations, promotional execution, and retail processes. 

• Demonstrated ability to develop SOPs, process maps, and standardized operating procedures. 

• Experience with UAT, system releases, and promotional/coupon platforms. 

• Minimum of 4+ years of progressive merchandising experience. 

• 3-5 years previous management experience.

Physical demands/working conditions:

• Office environment – Hybrid, with 4 days onsite in Richmond Hill, subject to the hybrid policy

Some of what you will get:

• Associate discount

• Health and Dental benefits

• RRSP/DPSP

• Performance bonuses

• Learning & Development programs

• And more...

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